SR MANAGER, WFM & SYSTEMS IMPLEMENTATION

Job Description

Sr Manager, WFM & Systems Implementation

This is a Hybrid position working from our Legacy West Support Center located in Plano Texas.

About the role

As our Sr. Manager, WFM and Systems Implementation, you will play a critical role in delivering on our strategic business initiatives aimed at creating a seamless and hassle-free associate and customer journey. Your responsibilities will include overseeing the implementation of our business strategies, while managing programs across departments. Working closely with the leadership team, you will ensure timely and efficient project delivery that meets our goals and objectives.

You will optimize workforce management for greater efficiencies and value, make recommendations to Sr. Leadership on talent strategies, workload and workforce needs. You will work with cross functional partners (finance) to maintain budget accuracy and credible forecasting capabilities. You will leverage the available analytics, scheduling database, client feedback, and manager/associate input to create a superior experience while reducing overall costs.

Leveraging your critical thinking and problem-solving skills, you will help deliver customer-centric technology enabled solutions for the Field Teams to execute their strategies effectively and efficiently. Collaborating with the Field Team and across the Support Center, you will help us achieve our organizational goals and aspirations.

Responsibilities

60% Grow the Business

Business Strategy and Communication

• Supports the implementation of process, systems, and tool solutions by building relationships and partnerships with key business stakeholders.
• Collaborate with business partners to identify and define new business reporting that tells the story and drives critical actions to drive growth.
• Work closely with cross-functional teams to ensure successful delivery of the new product, including managing project schedules, risks, and dependencies.
• Reviews and evaluates data from key business metrics to monitor performance against action plans to improve sales, enhance the overall customer experience, and contribute to associate retention goals.
• Prepares communication including change management plans and strategic recommendations based on data analysis. Communicate program and business strategies effectively to all stakeholders, including senior leadership, cross-functional teams, and external partners.
• Ensure compliance with all relevant regulations, standards, and policies related to program management and business strategy.
• Develop and maintain project documentation, including project plans, status reports, and other relevant materials.

WFM

• Supports, directs, and implements the overall strategy for staffing and supporting the workforce planning goals.
• Evaluates, implements, and communicates strategies inclusive of change management to ensure associates are scheduled at the right time to provide world class service to our customers.
• Partners with senior leadership to create, define and communicate goals, establish, and manage budgets, and implement new procedures.
• Responsible for strategic AOP budget preparation, analysis, and forecasting.
• Review key processes and tasks to establish associated workload hours for scheduling and workload management purposes. Organize weekly and monthly workload reporting and execution statistics. Systems and - delete

Technology and Implementation

• Acts as system administrator for WFM systems including but not limited to time and attendance, scheduling, and employee self-service. Train direct report on WFM system and WFM principles.
• Supports the execution of strategic business initiatives by identifying customer and operational needs, develops and communicates business plans and priorities, and partners closely with the business to ensure strategic initiatives deliver value.
• Lead the development and implementation of program plans for the release of a new processes and technology platforms to users, including defining project scope, timelines, and resource requirements.
• Ensures business needs are met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consults with business partners and key stakeholders to solicit, evaluate, and apply suggestions for improving efficiency and cost-effectiveness.
• Leverages AI capabilities to improve workforce forecasting, automate routine analysis, generate actionable insights, and enhance decision-making across Store Operations.

25% Grow the Team

• Partner with key stakeholders to support a high-performance team environment that reinforces associate development and retention.
• Train direct report(s) on WFM system and WFM principles.
• Build and lead a high-performing team and leverage unique talents to elevate work products and outputs. Provide guidance, mentorship and support to foster their professional growth.
• Provides direct leadership to three analyst roles by setting priorities, strengthening analytical capabilities, and ensuring timely, accurate insights that support business decisions.
• Responsible for associate experience within the SBH organization, including career development, retention and turnover rates including IDPs, PPRs, and performance appraisals.
• Drive engagement through regularly scheduled one-on-one meetings giving constructive feedback to support professional growth, development and accountability
• Drive and support all company initiatives to create an inclusive and welcoming work environment.
• Ensure that desired results are achieved consistent with policies, procedures and ethical standards.
• Occasionally travel with Field Team Members.

15% Grow Yourself

• Considers learning an important part of the business and allocates time to utilize Thrive trainings, newsletters, and other outside resources
• Stay timely with personal PPRs, IDP and Performance Review
• Open to ongoing forms of coaching and communication
• Align with your Senior Director and Vice President to gain additional resources for your professional development
• Stay current and timely on all required corporate training and seek out others that will enhance your strength as a Leader

Knowledge, skills & abilities requirements

"The Company does not provide visa sponsorship for this position. Applicants must be currently authorized to work in the U.S."

• Bachelor's degree or equivalent experience
• 3 plus year experience in staffing and planning management
• Configuration, implementation, and ongoing execution of Reflexis WFM Application desired
• Proficient in excel, word and power point

Competencies / Attributes

• Builds Collaborative/Organizational Relationships
• Focus on Customers - Passion for delivering great customer experience
• Engage and Inspire: High energy with a strong sense of urgency
• Organizational Influencer
• Process/Quality Improvement
• Drives Organization success/results
• Ability to quickly adapt and learn
• Financial/Quantitative Acumen
• Project Management
• Business acumen
• Enthusiasm for the beauty industry and its products. Strong desire to provide the best communication and education possible for the stores.

Working conditions & physical requirements

The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!

#Hybrid