Sr Manager Revenue Ops & Billing Governance

GENERAL JOB DESCRIPTION This newly created leadership position is responsible for building and scaling Club Car's centralized Billing Governance and Revenue Operations function. The Senior Manager will establish the governance framework, operating model, controls, reporting, and accountability mechanisms necessary to improve invoice accuracy, reduce credits and rebills, improve cash flow performance, and create end-to-end ownership across the Order-to-Cash process. The role serves as a key partner to Commercial, Customer Care, Operations, Supply Chain, IT, Treasury, and Finance and reports to the VP, Global Corporate Controller. PRIMARY DUTIES AND RESPONSIBILITIES • Establish and lead Club Car's centralized Billing Governance and Revenue Operations function. • Design and document future-state Order-to-Cash processes, ownership matrices, escalation paths, and governance routines. • Develop KPI dashboards monitoring invoice accuracy, dispute trends, credit/rebill activity, deductions, billing cycle times, DSO, and collection effectiveness. • Create governance forums that drive accountability across Commercial, Operations, Customer Care, Supply Chain, IT, and Finance. • Define standardized billing policies, procedures, controls, and performance expectations. • Identify and eliminate root causes of pricing discrepancies, master data issues, shipping variances, tax errors, and order-entry defects. • Partner with IT to automate billing workflows, reporting, and exception management processes. • Lead enterprise-wide initiatives focused on improving billing quality, customer experience, and working capital performance. Credit, Rebill & Deduction Governance • Own reporting and root-cause analysis related to credit memos, rebills, debit memos, and customer deductions. • Establish accountability by customer, product, process owner, and business unit. • Lead recurring cross-functional reviews and corrective-action plans. • Drive measurable reductions in billing-related disputes and customer claims. Financial Controls & Compliance • Support close activities for receivables, reserves, deductions, rebates, billing adjustments, and revenue-related accounts. • Oversee reconciliation governance for key revenue-cycle balance sheet accounts. • Maintain strong internal-control compliance across billing and receivables processes. • Support internal and external audits and remediation efforts. Leadership & Function Build-Out • Build and develop a scalable billing governance organization as business needs evolve. • Establish training, operating procedures, performance metrics, and management routines. • Lead organizational change management necessary to implement new processes and controls. • Champion analytics, automation, AI-enabled tools, and continuous improvement initiatives. SUCCESS MEASURES • Centralized billing governance structure implemented enterprise-wide. • Improved first-pass invoice accuracy and reduced manual corrections. • Reduction in credits, rebills, deductions, and customer disputes. • Improved DSO, collection performance, and working-capital visibility. • Sustainable cross-functional accountability for Order-to-Cash performance. OTHER DUTIES AND RESPONSIBILITIES • Maintains safe and productive work environment by assuring the work area is clear of tools, brooms, debris, and other items that may present a hazard. • Will be required to perform other duties as requested, directed, or assigned. QUALIFICATIONS FOR THE JOB Education: • Bachelor's degree in Accounting, Finance, Business, or related field. Experience: • 7+ years of finance, billing operations, revenue operations, accounts receivable, or controllership experience. • 3+ years of leadership experience with demonstrated success driving change. • Experience building, transforming, or standardizing business processes in complex organizations. • Strong knowledge of O2C, billing operations, internal controls, ERP systems, and process governance. Preferred: • CPA, CMA, MBA, Lean Six Sigma, manufacturing experience, Power BI, or shared-services transformation experience. KEY COMPETENCIES • Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround. • Exceptional organizational, project management, time management, and attention to detail capabilities. • Excellent leadership, communication, and collaboration skills. • Ability to deal with and manage uncertainty and change. • Strong verbal and written communication skills. • Ability to complete a high volume of tasks and projects with little or no guidance. • Demonstrates an ability to teach others how to use various systems effectively. • Shows an ability to keep up with changing technologies and attend meetings or conferences for ongoing education. PHYSICAL REQUIREMENTS • While performing the duties of this job, the employee is regularly required to talk or listen. • This position may be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.