The Senior Manager of Restaurant Systems plays a critical role in supporting franchise partners and ensuring that The Popeyes Brand has clearly defined and executable standards and processes. This role focuses on driving operational excellence, developing training programs, and implementing brand standards that align with business objectives. The position collaborates closely with cross-functional teams to improve guest satisfaction, enhance franchisee profitability, and uphold brand consistency across restaurants.
RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in
Miami, FL.
What You'll Do:
- Product Development & Implementation Support
- Lead the planning, testing, and evaluation of new products, defining operating standards and procedures.
- Develop recommendations based on product feasibility, ensuring alignment with brand objectives.
- Create tools and metrics to support the flawless execution of brand initiatives, tracking key performance indicators to evaluate operational success.
- Standards & Procedures Management
- Identify, test, and implement process or system enhancements that streamline operations, boost efficiency, and support profitability.
- Oversee core business categories (e.g., Breakfast, Beverages, Lunch) and ensure compliance with established brand standards.
- Manage the brand operations manual, ensuring alignment across all platforms and standardized materials.
- Execution of Brand Initiatives
- Collaborate with field operations and other departments to ensure timely and effective implementation of brand initiatives.
- Develop risk mitigation plans and execute them to prevent bottlenecks and disruptions during national launches and promotional events.
- Lead the communication of any ad-hoc changes, ensuring clarity and consistency across all levels of the organization.
- Cross-Functional Collaboration & Stakeholder Engagement
- Work closely with external stakeholders (franchisees and vendors) and internal partners (Operations, Marketing, Training) to facilitate seamless execution.
- Influence key stakeholders by presenting clear, data-driven insights and recommendations, driving alignment on operational goals.
- Serve as a primary point of contact for escalations related to brand standards compliance, working to uphold operational excellence.
- Continuous Improvement & Innovation
- Conduct in-depth analysis to identify root causes of performance gaps and develop strategies to address them.
- Leverage RBI's Problem-Solving Methodology and apply analytical insights to improve Profit and Loss (P&L) and Return on Investment (ROI) metrics.
- Drive innovation by identifying opportunities to enhance restaurant management tools, processes, and training programs.
What You'll Bring:
- 5+ years of experience in large-scale restaurant operations, with a solid understanding of the QSR industry.
- Bachelor's degree in Business, Hospitality, or a related field.
- Proficient in Microsoft Office (Excel, PowerPoint, Word), with familiarity in data visualization tools such as Tableau.
- Ability to analyze data, identify trends, and create actionable plans to address operational issues and improve performance.
- Strong leadership skills with the ability to influence and motivate cross-functional teams and franchise partners.
- Skilled in applying the "Plan, Do, Check, Act" methodology for problem-solving, focusing on root cause analysis and strategic solutions.
- Excellent written and verbal communication skills, with the ability to present information clearly and persuasively to diverse audiences.
- Proven ability to build relationships, collaborate effectively, and navigate large, matrixed organizations.
- Travel
- Willingness to travel on an ad-hoc basis to support field operations, conduct training sessions, and implement brand standards.
#Popeyes
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
