Job Description:
The Sr. Manager will be based out of Nextpower's Nashville, TN office and will work a hybrid schedule (3 Days onsite, 2 days off-site.) or work remotely in TN with the expectation to spend 1 week per month in the Nashville, TN office. In this role, you will ensure safety protocols are followed on project sites and managing projects from procurement to commissioning while providing technical support and maintaining customer satisfaction. Additionally, responsibilities include overseeing project teams, managing project finances, coordinating logistics, and advocating for customer needs within the company.
Job Description:
- Responsible for your own safety, and shared responsibility for the safety of allNextpower staff, contractors, and visitors to your project sites. A good understanding ofWHS principles and safety management is required
- Read, understand, and comply with Nextpower company policies andprocedures as outlined from time to time
- Responsible for managing groups of Projects from PO to Commissioning and takingownership of all aspects of these Projects
- Responsible for managing 1 or more direct reports to effectively manage a set of customer portfolios
- Responsible for overseeing the success and development of direct reports
- Provides technical support for Nextpower customers, ensuring a best-in-class customerexperience and providing product and systems expertise to the customer
- Develop and maintain technical understanding of PV solar tracking systems andassociated tools
- Ensure a strong customer care experience and be able to effectively communicateresolutions for customer issues
- Coordinate the ordering of tools for the Projects and ensuring availability of tools andtraining for the Projects
- Manage Project P&L including revenue forecasting, invoicing, cash flow and costmanagement
- Provide customer field support for installation and quality control, including drivingresolution to quality issues by Non-Conformance Report and Construction DeviationReport processes
- Coordinate and drive the successful on-time delivery of all products needed from PO todelivery, liaising with Design Engineering, Supply, Logistics, freight forwarders and thecustomers.
- Establish, measure and report key performance indicators for customer care to drivebehavior and performance
- Play a key role in cross-functional product teams, providing recommendations based onsystems integration expertise and customer needs assessment and feedback
- Supports product development, sales, and marketing as requested
- Internal customer voice, an advocate for the customer within NEXTracker
Here is some of what youll need (required)
- Minimum 8-12 years of PM experience gained in energy, construction, mining, oil & gas fields
- Bachelors Degree in Mechanical Engineering or equivalent experience required
- Strong project management skills and qualifications
- Excellent customer service skills
- Experience interfacing with supply chain procurement and logistics
- Experience in and talent for dealing with customer support and O&M issues
- Excellent verbal and written communication skills
- Demonstrated leadership capabilities
- Passion for solar or renewable energy
- Strong knowledge of PV technology and its applications
- Hands-on experience with photovoltaic tracking solar systems a plus.
