Opportunity DetailsQRR-4852
Sr. Manager, Professional Services - Pipeline Software Suite (Hybrid Work Model)Houston, TX
Sr. Manager, Professional Services - Pipeline Software Suite Location: Houston, TX or Dallas, TX Model of Work: Hybrid Overview Serve as a People Leader in the Global Services (GS) business unit, accountable for the successful delivery of Quorum Pipeline Transaction Management (QPTM) and the broader Pipeline Software Suite for midstream customers. QPTM is Quorum's enterprise-grade pipeline transaction management system, used by pipeline and storage operators to manage nominations, scheduling, capacity rights, imbalances, invoicing and settlement, and regulatory compliance. You will lead the team that implements, upgrades and optimizes it for some of the most recognized names in North American midstream.
Why This Role, Why Now: Quorum's Platform Transformation Quorum is in the middle of a major transformation. Our vision is to serve as the operating system for the global energy industry: a unified platform where every domain, from subsurface planning to supply chain execution, is connected through a common data foundation and a governed AI layer. We are investing heavily in bringing AI and analytics into the platform, and expanding through strategic acquisitions such as Streamba, an AI-native supply chain platform, announced in June 2026. As this platform evolution reaches our pipeline solutions, Global Services will be on the front line, helping customers move from systems that simply record transactions to a connected, data-driven platform that helps run their operations. This is a rare chance to shape how that transformation is delivered to our pipeline customers and to build the team and delivery model that makes it repeatable.
Who Will Succeed in This Role The person who succeeds here will be both tech-savvy and deeply grounded in the oil & gas pipeline industry. You understand how a pipeline business actually runs, from nominations and scheduling to capacity release, imbalance management, contract and rate administration, invoicing, and FERC and NAESB requirements, and you can earn the respect of pipeline operators' commercial, scheduling, accounting and IT leaders on day one. You are equally comfortable discussing cloud deployment, integration architecture, data quality and how AI and analytics can improve a pipeline workflow. You are a leader who can bridge the two worlds: translating what operators need into how the technology is configured, delivered and adopted.
Responsibilities - Lead successful delivery of QPTM and Pipeline Software Suite implementations, upgrades, cloud migrations and legacy system replacements for natural gas and liquids pipeline and storage customers
- Bring deep pipeline industry knowledge to every engagement, guiding customers on scheduling, capacity, contract, imbalance, invoicing and regulatory (FERC/NAESB) processes and ensuring the solution reflects industry best practice
- Drive repeatability and consistency across pipeline implementations through standard delivery methodologies, accelerators and reusable assets
- Manage and lead a high performing team of 15+ employees, including consultants, project managers and technical resources
- Prepare the team and our customers for Quorum's platform transformation, building fluency in AI, analytics, data and integration capabilities as they are introduced into the Pipeline Software Suite and the wider Quorum platform
- Partner with Product and Engineering to bring field insight into the roadmap, and help shape how new platform, AI and analytics capabilities are deployed with customers
- Oversee integration of QPTM with adjacent systems such as measurement (including Quorum FLOWCAL), accounting, ETRM and commercial applications to deliver an end-to-end customer solution
- Manage to quarterly customer satisfaction, revenue and project quality goals
- Manage customer satisfaction across implementation projects including managing relationships with customer leadership and acting as a trusted advisor at the executive level
- Coordinate to ensure all staffing needs are addressed, ensuring all resources are appropriately managed and utilized
- Create a positive and rewarding workplace for employees
- Monitor employee engagement and define plans to improve overall engagement and retention
- Support Sales activities, ensuring messaging for services is clearly defined and accurate
- Ensure a high degree of quality for any Services participation in Sales activities
- Effectively contribute to and communicate Company and Services organizational goals and ensure key performance indicator alignment across the business segment
- Drive effective cross-organizational collaboration including Sales, Support, Customer Success, Product and Engineering
- Contribute to a strong team culture in the professional services organization
- And other duties as assigned.
Requirements - Bachelor's degree or equivalent in technology or business
- Deep knowledge of the oil & gas pipeline industry, ideally natural gas transportation and storage, including nominations, scheduling, capacity release, contracts and rates, imbalances, invoicing and settlements, and FERC/NAESB regulatory requirements
- Technology savvy, with a working understanding of cloud/SaaS deployment, system integration, APIs, data and reporting, and a genuine curiosity about how AI and analytics are changing enterprise software
- 8+ years in software implementations, preferably large enterprise solution implementations, ideally with pipeline or midstream transaction management systems
- 5+ years leadership experience managing teams of 10+
- Management of revenue, customer satisfaction and project quality goals
- Ability to utilize MS Office applications including Excel, Word, PowerPoint, etc.
- Experience in customer facing roles at the executive level
- Excellent verbal and written communication skills and the ability to effectively deliver presentations to all levels of the organization
- The ability to understand business goals and recommend approaches to effect continual improvements
- Strong organizational skills and an ability to prioritize multiple responsibilities/projects
- Demonstrated ability to collaborate with peers in a team-oriented environment
- Effective project management and change management skills, including leading customers through major technology and process change
- Strong leadership skills, driving a positive and rewarding culture
- Strong interpersonal skills, capable of driving to solutions across organizations
- Ability to travel up to 25%
Preferred Skills - Experience with Quorum Pipeline Transaction Management (QPTM) or comparable pipeline transaction management systems
- ETRM (Energy Trading and Risk Management) experience, such as deal capture, scheduling and logistics, risk, or settlements, and an understanding of how it connects to pipeline operations
- Experience with AI, analytics or data platform initiatives, including helping customers adopt and realize value from them
- Experience delivering cloud/SaaS and platform migration programs for energy customers
- Strong project management experience, preferably with agile methodologies
Additional Details - Background Check : The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver's License Verification and passport/ID validation.
- Visa Sponsorship : Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
