AWS Billing and Cost Management is seeking an exceptional Sr. Manager of Product Management - Technical to lead a transformational initiative maximizing how customers get the most out of AWS's billing and cost management capabilities. This is a high-impact leadership role that will shift our organization from sales operations focused to product solutions focused, driving customer enablement, reducing escalations, and pioneering outbound product engagement strategies.
Billing turns cloud usage into cash flow for AWS. Our team processes billions of dollars in revenue, delivering accurate and timely invoices to customers ranging from startups to the world's largest enterprises. We serve as the critical interface between AWS service teams, customers, partners, finance, and sales organizations. Now, we are building world-class customer-facing product experiences on top of our operational excellence foundation.
As Sr. Manager, you will lead the team building capabilities across Product Management, Technical Program Management, and Sales Operations functions. You will define and execute the product strategy for external-facing services that empower customers to understand their AWS spend, optimize costs, and resolve billing questions through self-service capabilities.
Key job responsibilities
You will lead the team analyzing escalation data and customer feedback to build self-service tools that deflect common billing questions and improve invoice acceptance rates. Your team will lead product discovery with enterprise customers to build intuitive solutions that drive understanding, adoption, and cost optimization. Working with engineering, UX, and data science teams, you will establish success metrics and drive cross-functional alignment across AWS service teams, finance, sales, and support organizations. By partnering with customer support and technical account management teams, you will translate recurring challenges into product requirements and implement proactive systems that prevent escalations.
You will establish an outbound engagement model where product managers regularly interact with customers through advisory boards, user research studies, and beta programs. Building relationships with key enterprise customers and partners, you will create feedback loops that inform product strategy and represent the voice of the customer in strategic planning and leadership reviews.
You will lead the organizational transformation from sales operations to product solutions focus, building a high-performing team across Technical Program Management, Product Management, and Sales Operations. You will establish new ways of working, uplevel capabilities, and create mechanisms that enable teams to move fast and deliver impact.
BASIC QUALIFICATIONS
- Experience in team management
- Experience leading engineering discussions around technology decisions and strategy related to a product
- Experience supporting large projects or programs from the ground floor
PREFERRED QUALIFICATIONS
- 5+ years of team management experience
- Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 197,900.00 - 267,800.00 USD annually
