DescriptionReporting to the Director of Patient Access Liaisons, the Patient Access Liaison (PAL) provides logistical and non-medical education to patients, caregivers, physicians, nurses, office, and infusion center staff. The PAL is a member of Viridian's Patient Services team and is responsible for executing strategies that enhance patient access to Viridian therapies by minimizing access barriers and ensuring a consistent, compliant, and high-quality support experience for patients. This role will be an integral part of product launch plans.
The PAL role is fully remote and covers the following areas: Southern California. Travel for meetings and customer engagements may be required at the discretion of management.
Responsibilities (including but not limited to):- Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to medication access and administration of Viridian therapies
- Coordinate treatment with physicians, infusions centers, pharmacies and payers to prioritize the needs, experiences, and well-being of patients and document details in CRM
- Develop and maintain relationships with patients and caregivers by creating a communication plan tailored to the needs of the patient and their care team
- Educate patients, healthcare professionals and infusion center staff on insurance coverage and the process for obtaining therapy
- Provide information on affordability resources, as needed
- Collaborate effectively across a matrix organization to align priorities, share insights, communicate seamlessly and resolve issues
- Within the assigned region, monitor KPIs to ensure optimal performance
- Execute training of ViridianCares with internal and external employees where appropriate
- Foster a culture of compliance, collaboration, patient-centricity, and accountability
RequirementsQualifications:- 5+ years of experience in biotech/pharmaceuticals, preferably in Patient Services as a patient-facing contributor
- Bachelor's degree required
- Proven success as a field-based team member (e.g., FRM, PAL, Market Access)
- Strong understanding of payer dynamics, specialty pharmacy, HUB models, and overcoming access challenges
- Expertise in rare disease or specialty therapeutics is a plus
- Strong business acumen, communication, and analytical skills
- Demonstrated strong written and verbal communication skills
- Proven mindset of proactive continuous improvement
- Efficient independent worker with ability to focus and drive for results
- Strong attention to detail
- Ability to work in a fast-paced environment and to handle multiple tasks
- Strong commitment to ethical standards
- Proficient with Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.)
- Ability to travel up to 50%
- The salary range for this position is commensurate with experience
Viridian offers a comprehensive benefits package including:
• Competitive pay and stock options for all employees
• Competitive medical, dental, and vision coverage
• Fertility and mental health programs
• Short- and long-term disability coverage
• Life, Travel and AD&D
• 401(k) Company Match with immediate company vest
• Employee Stock Purchase plan
• Generous vacation plan and paid company holiday shutdowns
• Various mental, financial, and proactive physical health programs covered by Viridian
