Job DescriptionIngram Content Group (ICG)is hiring a
Sr. Manager Operations to support our
Distribution team in
Jackson, TN. The Sr. Manager, Operations manages the daily operations of an assigned area within the Distribution Center and serves as a key partner to the Director, Operations. This role collaborates with the Director on hiring, safety and security, maintenance and repairs, non-product purchasing, and strategic planning to ensure customer service levels and commitments are achieved, while maintaining a zero-error environment.
Schedule:- Monday-Friday, first shift, with flexibility to work weekends, additional hours, and provide on-call support as business needs require.
What You'll Need:- College degree OR HS diploma or GED with directly related year-for-year experience
- 6 years' experience in a high-volume distribution center OR production/manufacturing facility with a clear track record of success
- 5 years' experience supervising at least 25 or more employees
What You'll Do:- Achieve and maintain full working knowledge of all aspects of the assigned operation
- Implement a fast-paced, lean distribution system; drive the delivery of products and orders on time.
- Oversee KPIs, goals, and objectives for the management team; set clear goals and expectations for Managers and Area Managers, measure performance, provide feedback, and hold leaders accountable.
- Build a passionate team with a positive, inclusive, results-oriented culture; mentor and develop leaders and staff; manage staff selection and development, ensuring associates are fully trained and cross-trained on systems and procedures.
- Develop, manage, and lead continuous process improvement strategies and initiatives; leverage Lean, Six Sigma, and Performance Improvement tools to enhance productivity.
- Provide strategic-level/long-term planning (3, 6, and 12 months out), including labor planning, rate forecasting, and peak season planning.
- Work closely with support functions (HR, Maintenance/Engineering, Safety, IT, and other leaders) to build and secure support and resources for projects and initiatives.
- Ensure customer service levels exceed requirements and standards; works with management to improve cost-per-unit (CPU)/cost-per-line (CPL) while providing outstanding customer service.
- Collaborate with Senior Management in the planning, development, and launch of processes and strategies for the site; review competitive information and visit other companies to bring in new ideas on operations.
- Oversee the supervision of the operations area, ensuring the timely and accurate movement of materials into and out of the facility.
- Monitor and execute company policies and procedures for HR-related issues, including associate attendance, timekeeping, and performance reviews.
- Control and manage budget costs for all assigned departments/areas.
Essential Physical Demands:- Ability to walk and stand as needed
- Ability to grip/grasp as needed
- Ability to lift/carry in full range of motion up to 60lbs as needed
- Ability to push/pull in a warehouse environment up to 70lbs force to push as needed
- Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequently
- Ability to work a flexible which could include nights and weekends
- Ability to travel as needed
- Exposure to wide range of temperatures
Hiring Salary Range: $113,201k - $143,945k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
QualificationsAdditional InformationPerks/Benefits:- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Casual Dress Code
