This position is based in Lake Orion, Michigan, supporting General Motors transportation operations. We are seeking a hands-on Operations Manager to oversee the daily execution of transportation activities while ensuring customer requirements, driver performance, safety standards, and operational objectives are consistently achieved.
What You'll Be Responsible For:- Lead the daily transportation operation supporting General Motors
- Manage dispatchers, supervisors, drivers, and administrative personnel
- Ensure all customer service, delivery, and operational performance expectations are consistently achieved
- Coordinate daily route planning, fleet utilization, and driver scheduling activities
- Monitor freight movement, service performance, and operational execution
- Support driver recruiting, onboarding, training, coaching, and performance management efforts
- Partner with customer representatives to resolve issues and maintain strong customer relationships
- Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements
- Track and analyze key performance indicators (KPIs) related to service, safety, productivity, retention, and cost control
- Investigate accidents, service failures, customer concerns, and operational disruptions
- Manage labor planning, staffing levels, attendance, and workforce development initiatives
- Support budgeting, cost control, and operational expense management
- Identify and implement continuous improvement initiatives to improve efficiency and service levels
- Maintain a strong operational presence and provide leadership across all shifts as needed
What We're Looking For:- 5+ years of leadership experience in transportation, logistics, fleet operations, supply chain, or related operations
- Previous experience managing drivers, dispatch teams, supervisors, and frontline employees
- Strong understanding of transportation operations, dispatching, fleet management, and customer service expectations
- Experience supporting automotive or dedicated transportation operations preferred
- Strong leadership, communication, and employee development skills
- Proven ability to solve problems and make decisions in a fast-paced environment
- Experience managing operational metrics and driving performance improvements
- Working knowledge of DOT regulations and transportation compliance requirements
- Proficiency with Microsoft Office and transportation management systems
- Bachelor's degree preferred but not required
- Valid driver's license required
