WORK TYPE: Onsite
LOCATION DETAILS: 5300 Hickory Hill Rd, Ste 107, Memphis, TN 38141
Please note: This position does not offer relocation assistance. Candidates must be able to work from the designated location without company-sponsored relocation
WORK HOURS: Monday - Friday 8am-5pm
HOW YOU WILL MAKE AN IMPACTThe Sr. Manager - Operations is a senior operations leadership role responsible for the integrated performance of multiple functional areas within a high-volume, multi-shift distribution and light manufacturing environment. The Sr. Manager leads through Managers and Supervisors, with overall accountability for large frontline teams and end-to-end operational performance across safety, quality, delivery, productivity, cost, inventory accuracy, employee engagement, and customer fulfillment. This role partners with senior leadership to translate business strategy into cross-functional operating plans, standardize processes, develop leadership bench strength, and drive continuous improvement across the operation.
WHAT YOU WILL DOIntegrated Operational Leadership- Provide strategic and day-to-day leadership across multiple warehouse and/or production functions within a large, complex, high-volume operation.
- Lead through Managers and Supervisors, with overall accountability for approximately 150-200+ team members across multiple shifts and functions.
- Own integrated operational performance across safety, quality, delivery, productivity, cost, inventory accuracy, employee engagement, and customer fulfillment.
- Ensure seamless product flow from inbound receiving through production and outbound shipping across all assigned functions.
- Establish cross-functional priorities, operating rhythms, performance expectations, and accountability mechanisms.
- Make cross-functional operational decisions and escalate site, network, or enterprise risks and recommendations to senior leadership.
Safety, Quality & Compliance- Champion and enforce a strong safety-first culture across all assigned functions and shifts.
- Ensure compliance with company policies, procedures, quality standards, production specifications, inventory controls, and regulatory requirements.
- Review operating trends and hold Managers accountable for timely corrective action, risk mitigation, and sustained performance improvement.
- Maintain clean, organized, compliant, and audit-ready operations across the assigned scope.
People Leadership & Organizational Development- Lead through Managers and Supervisors, with overall accountability for the performance, engagement, and development of large frontline teams.
- Coach and develop Managers and other leaders of leaders to strengthen leadership capability, judgment, accountability, and succession readiness.
- Build leadership bench strength and succession plans across multiple operational functions.
- Establish consistent expectations for performance management, employee development, attendance, timekeeping, communication, and leader follow-through.
- Foster a culture of trust, accountability, inclusion, collaboration, and open communication across all levels of the organization.
- Resolve escalated employee concerns and workplace issues professionally and fairly in partnership with Human Resources and senior leadership.
- Lead organizational planning, talent reviews, development planning, and succession-readiness initiatives across the operation.
Strategy, Financial & Resource Accountability- Partner with senior leadership to develop operational strategy and translate business objectives into integrated plans, priorities, resource requirements, and measurable results across multiple functions.
- Own labor planning, staffing strategy, overtime, and controllable cost performance across the assigned operation.
- Develop operating plans and forecasts in partnership with senior leadership and Finance and hold Managers accountable for performance against approved plans.
- Evaluate operational trade-offs involving service, capacity, labor, quality, inventory, and cost and make recommendations that support business priorities.
- Identify resource, technology, equipment, and capital needs and provide fact-based recommendations to senior leadership.
- Communicate performance, priorities, risks, decisions, and strategic recommendations effectively across all levels.
Continuous Improvement & Cross-Functional Leadership- Drive Lean manufacturing, warehouse optimization, and operational excellence initiatives across multiple functions.
- Develop, standardize, and continuously improve SOPs, standard work, workflows, and operational best practices across departments and shifts.
- Use data, metrics, and GEMBA practices to identify systemic improvement opportunities and implement measurable changes.
- Lead cross-functional initiatives that improve efficiency, quality, service, inventory control, employee experience, and cost.
- Partner with Supply Chain, Planning, Customer Service, Human Resources, Finance, Engineering, Maintenance, Quality, and other stakeholders to ensure operational alignment.
- Lead large-scale operational changes and ensure effective communication, adoption, and sustainment across the organization.
- Other duties as assigned.
QUALIFICATIONSKNOWLEDGE/SKILLS/ABILITIES
- Strong senior-leadership presence with the ability to influence at all levels of the organization.
- Demonstrated ability to lead through Managers and Supervisors and develop leaders of leaders.
- Strong strategic thinking, business acumen, and operational execution capability.
- Proven ability to lead large, complex, multi-function, multi-shift operations and drive change.
- Strong financial acumen, including labor planning, forecasting, controllable cost management, and resource prioritization.
- Advanced analytical, problem-solving, and cross-functional decision-making skills.
- Excellent communication, coaching, talent-development, and stakeholder-management skills.
- Proficiency in Microsoft Office; experience with ERP and/or WMS systems such as SAP, AS400, or Manhattan is preferred.
- Ability to manage competing priorities and lead effectively in a fast-paced, high-volume environment.
- Demonstrated commitment to Varsity Brands values of Service, Passion, Integrity, Respect, Innovation, and Transparency.
EDUCATION/EXPERIENCE- Bachelor's degree in Operations, Supply Chain, Business, Engineering, or a related field, or equivalent experience, is preferred.
- 7-10 years of experience in warehouse, distribution, manufacturing, and/or production operations.
- 5+ years of progressive operations leadership experience, including demonstrated experience leading Managers and other leaders of leaders in a high-volume, multi-shift environment.
- Experience with Lean, continuous improvement, warehouse optimization, standard work, and operational metrics such as GEMBA.
- Experience managing integrated performance across safety, quality, delivery, productivity, inventory, labor, cost, and people.
- Bilingual English/Spanish capability is a plus.
PHYSICAL DEMANDS/WORK ENVIORNMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand and walk for extended periods and perform repetitive movements in warehouse and production environments.
- Regular lifting of approximately 15-35 pounds, with or without reasonable accommodation.
- Ability to work in non-climate-controlled environments when required.
- Ability to support multiple shifts, overtime, weekends, schedule changes, and peak-season requirements as business needs dictate.
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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
