Sr. Manager, Marketing Operations

Job Summary

This role helps advance the Y's mission by bringing disciplined project management and implementation support to Marketing & Communication (MarCom) work across the YMCA of Greater Seattle. This leader on the MarCom team clarifies goals, builds practical plans, coordinates contributors, maintains visibility, follows up on decisions, identifies blockers, and helps high-quality work move across the finish line. The person in this role must be a strong planner who is also prepared to do hands-on implementation work when that is what is needed to keep priorities moving.

That consistent operating discipline is applied across a variety of MarCom responsibilities - which may includeadvancing financial development, bolstering internal communication, and deploying an organization-wide social media strategy. This leader will also help drive MarCom operations improvement and provide general communication support.

This person implements strategy developed by senior MarCom leadership. This mid-level leader is expected to translate that direction into coordinated action, clear calendars, reliable workflows, timely delivery, and practical implementation support.

What you'll get from working at The Y

• Membership to the YMCA of Greater Seattle for you and your household

• Medical, Dental, Vision, and Life insurance

• Retirement with generous employer contributions

• Free access to mental health resources

• Rapidly-accruing paid time off (PTO)

• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs

Hiring Range: $81,000 - $83,500/year

The YMCA of Greater Seattle is committed to providing a positive atmosphere that prioritizes safety and inclusivity for all employees.

Responsibilities

Senior Marketing Operations Manager

This role is responsible for making MarCom work easier to see, coordinate, implement, and complete. Across each area of focus, the work is grounded in the same operating behaviors: creating structure, maintaining project flow, coordinating people and timelines, documenting next steps, following up on decisions, and helping strategy developed by MarCom leadership move into action. The role also requires a practical willingness to do parts of the work directly, such as building draft frameworks, editing stakeholder contributions, preparing implementation materials, or posting approved content through established platforms.

Core Project Management and Implementation

• Translate goals, requests, and leadership direction into practical project plans, timelines, owners, milestones, review steps, approvals, handoffs, decision points, next steps, and implementation materials.
• Provide hands-on implementation support when needed to maintain momentum, including building draft skeletons or templates, organizing contributed content, editing stakeholder inputs, preparing working materials, and completing practical production steps within established strategy and brand direction.
• Maintain shared visibility into active and upcoming work, including deadlines, deliverables, dependencies, decision needs, and capacity considerations.
• Identify blockers, risks, gaps, and competing priorities early; elevate questions and recommendations to MarCom senior leadership when direction or tradeoff decisions are needed.
• Keep contributors aligned through project management tools, meeting notes, reminders, status updates, shared calendars, templates, and follow-through.
• Drive the MarCom team's consistent use of project management systems, intake practices, workflows, templates, and reporting to improve accountability and project flow.

Possible Focus Areas

• Financial Development team requests for marketing and communication: Serve as the project coordination connector between this key partner team and MarCom specialty sub-teams (Marketing, Creative, Digital Experience, Media Relations), helping facilitate fundraising-related marketing and communication requests from intake through completion.
• Internal communication: Support implementation of internal communication priorities by coordinating messages, timelines, inputs, approvals, channel plans, and practical production needs that help employees stay informed, aligned, and connected.
• Social media program coordination: Coordinate the organization-wide social media calendar and administrative project flow for the network of social media managers across the Y, including branch and program social media managers; support hands-on posting of approved content through the Y's social media platform as needed.
• MarCom operations and general communication support: Provide additional project management, process improvement, and general communication support to help make MarCom operations more effective and sustainable.
• All other duties as assigned.

This description is intended to outline the general nature and key responsibilities of the role. It is not an exhaustive list, and additional duties may be assigned as needed to support evolving marketing and communication priorities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment. Hybrid work environment with at least two days in the Downtown Association Office or from other YMCA of Greater Seattle sites (branches, camps, childcare sites, etc.), as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel is primarily local during the business day, although some out-of-the-area and evening/overnight travel may be expected.

All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.

Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization's abuse risk management standards.

Qualifications

• Bachelor's degree in marketing, communication, business, project management, or related field; equivalent education, training, or experience will be considered.
• 6-8 years of experience in project management, marketing operations, creative operations, campaign management, communication, or related work.
• Minimum of 2 years of corporate communication experience.
• Experience managing and implementing multiple marketing or communication projects with stakeholders, deadlines, changing priorities, and practical production needs.
• Strong organization, attention to detail, and ability to create practical structure in unclear situations.
• Ability to move work forward by planning carefully, clarifying ownership, identifying blockers, supporting timely decisions, and completing hands-on implementation steps when needed.
• Clear written and verbal communication skills, including status updates, risks, tradeoffs, and next steps.
• Experience using project management, workflow, planning, content calendar, social media management, or collaboration tools.
• Collaborative and communicative team player who works effectively with MarCom teammates, stakeholder partners, and executive leaders through clear, professional updates and briefings.
• Ability to work independently and collaboratively, with sound judgment and discretion.

Preferred Qualifications

• 2+ years of experience with the YMCA, other youth-serving organizations, and/or other non-profit organizations
• Experience supporting social media programs, content calendars, training coordination, platform posting/scheduling, or groups of distributed content contributors/managers.

Leadership Competencies of this Role

Values

Inclusion

Develop Self and Others

Quality Results

Change Capacity

Inspire Others