Job Description:The Opportunity: Lead the Legal Operations function for a Fortune 80 in-house legal departmentAt TJX, you'll find the energy of a fast-paced, global retailer combined with the opportunity to make a meaningful impact. As our Legal Department continues to evolve and expand, we are seeking a highly strategic and operationally focused
Senior Manager, Legal Operations to lead efforts to refine and optimize how legal services are delivered across the organization.
This is an exciting role for a seasoned legal operations professional to partner with legal leadership, drive innovation, optimize technology and processes, and help shape the future operating model of a dynamic in-house legal function. It is a hybrid position which requires a minimum of 2 days per week in our Framingham, MA headquarters.
What You'll Do:As Senior Manager, Legal Operations, you will be a trusted partner to Legal leadership, responsible for enabling attorneys and legal professionals to operate more efficiently, strategically, and cost-effectively. You will lead initiatives spanning technology, analytics, process improvement, vendor management, and department operations while helping define and execute the Legal Department's long-term operations roadmap.
Drive Legal Technology & Digital Transformation- Lead the evaluation, implementation, optimization, and ongoing management of technology platforms, including matter management, workflow automation, document and knowledge management, e-billing, e-discovery, invoicing, budgeting, and AI-enabled solutions.
- Identify opportunities to leverage enterprise technologies and emerging tools to enhance Legal Department effectiveness and scalability.
- Serve as the primary liaison between Legal and IT partners, ensuring successful implementation, governance, and support of legal technologies.
- Develop recommendations that align technology investments with strategic legal operations priorities and future business needs.
Deliver Data-Driven Insights- Initially build and oversee automated reporting, dashboards, and key performance metrics that support leadership decision-making.
- Monitor and analyze legal spend, including outside counsel costs, consulting services, staff augmentation, budgets, forecasts, and accruals.
- Develop metrics and reporting around workload volume, turnaround times, resource utilization, and operational bottlenecks.
- Provide actionable insights and regular business reviews to Legal Department and senior leadership.
Lead Process Improvement & Operational Excellence- Identify and implement opportunities to streamline workflows, improve service delivery, and increase visibility into legal work and resource allocation.
- Support the development and maintenance of legal knowledge management resources, including templates, clause libraries, playbooks, policies, and training materials.
- Partner with cross-functional stakeholders to enhance legal intake, triage, and service delivery processes.
- Drive workflow standardization, automation initiatives, and client self-service solutions where appropriate.
- Support department-wide transformation initiatives, continuous improvement programs, and related change management activities.
Enhance Key Department Operations- Oversee key operational activities, including new Associate onboarding, vendor onboarding, access management, records management, retention programs, and legal subscriptions.
- Support law firm and vendor management activities, including engagement terms, billing guidelines, renewals, and rate structure consistency.
- Support initiatives to communicate with business stakeholders across the organization.
- Develop and coordinate department communications, newsletters, meetings, summits, and other engagement initiatives that strengthen collaboration and community across the Legal organization.
What You'll Bring: Requirements- Bachelor's degree required or equivalent professional experience.
- Minimum of 10+ years of progressive experience in legal operations, legal project management, or a related field within a large corporate legal department.
- Demonstrated experience implementing, administering, and optimizing legal technology platforms and solutions.
- Strong background in legal spend management, including outside counsel management, budgeting, forecasting, accruals, and invoice review processes.
- Experience reviewing, negotiating, and managing commercial and vendor agreements.
- Proficiency with Microsoft Office applications.
- Advanced legal or business education is a plus.
- Professional certifications such as CLOC, PMP, Legal Operations, Contract Management, or similar credentials are preferred.
Additional Attributes:- Possesses operational discipline with strategic vision.
- Highly organized, analytical, and process oriented.
- Proactive, pragmatic, and solution focused.
- Strong collaborator who can build relationships and influence across functions and levels.
- Comfortable leading change and driving adoption of new processes and technologies.
- Skilled at balancing strategic priorities with hands-on execution.
- Demonstrates exceptional judgment, integrity, and discretion.
- Comfortable and capable of presenting to all levels including Sr. Executives.
- Ability to analyze and translate complex data into actionable business insights.
- Adaptable, curious, and eager to continuously learn and improve.
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
Address:550 Cochituate Road
Location:USA Home Office Framingham MA 550 Cochituate Rd
This position has a starting salary range of USD $117,000.00 to $152,100.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
