Job Overview and Responsibilities The Senior Manager, IT Application Development provides strategic and operational leadership for the PSS Integration portfolio, including systems and services that connect United's Passenger Service Systems with internal applications, partner airlines, Global Distribution Systems, and other external entities. The role is accountable for the reliable delivery and operation of current integration capabilities while leading their transition to modern, scalable, secure, and cloud-based platforms. This position partners across business, product, architecture, security, operations, and external suppliers to deliver Mosaic initiatives, including PSS application modernization and the Industry Message Broker Transformation. The role also drives engineering excellence, automation, responsible use of AI, continuous improvement, and development of a high-performing organization.
Responsibilities: - Lead and manage the PSS Integration development team, establishing delivery priorities, resource plans, and operational practices to support business and technology objectives
- Oversee the delivery, support, and continuous improvement of PSS Integration applications, interfaces, and services. Partner with business, product, architecture, operations, and supplier teams to implement modernization initiatives and ensure reliable production operations.
- Identify and implement opportunities to leverage automation, AI-assisted engineering, and modern development practices to improve team productivity, software quality, and operational efficiency.
- Manage portfolio execution by tracking delivery commitments, risks, dependencies, supplier activities, and operational metrics. Escalate issues and support leadership reporting as needed.
- Ensure application development, DevSecOps, testing, release management, and operational readiness standards are consistently applied and continuously improved across the team's solutions.
- Coach, develop, and mentor team members while fostering a high-performing, collaborative culture. Support talent development, succession planning, and skills growth aligned with current and future technology needs.
- Partners with Security, Architecture, and Risk teams to ensure security, compliance, resiliency, and vulnerability remediation requirements are incorporated into solution delivery and operations.
Qualifications What's needed to succeed (Minimum Qualifications): - Bachelor's degree
- Information Technology, Computer Engineering, Finance or related field
- 5+ years of relevant experience
- 5+ years of IT and business/industry work experience as a leader
- Leadership experience in managing multiple, large, multi-functional teams or projects
- Strong analytical and organizational skills
- Strong leadership skills with the ability to set direction, develop talent, hold teams accountable, and manage vendor delivery teams effectively
- Excellent stakeholder management and interpersonal skills, with the ability to build trust and influence senior business and technology leaders
- Strong executive communication and presentation skills; able to simplify complex information and communicate clear options, recommendations, risks, and decisions
- Understanding of enterprise architecture principles, integration patterns, data governance, scalability, security, and maintainability
- Hands-on experience with Agile delivery, DevOps practices, QA discipline, and operational performance management
- Ability to balance strategic roadmap development with disciplined execution, issue resolution, and day-to-day operational follow-through
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications): - Master's degree
- Airline experience is a plus
- Cloud experience would be helpful
- Experience in influencing senior level management and key partners on large projects
- Strong desire to learn new technologies
- Requires advanced technical and business knowledge in SDLC, project management and other related disciplines or processes
