The Sr. Manager Financial Operations leads the end-to-end transactional finance operations covering Procure-to-Pay (P2P) and Order-to-Cash (O2C). This role integrates Cash Management/Treasury operations with AP and AR to deliver efficient, controlled, and technology-enabled processes. The Sr. Manager is a front-line leader-coaches supervisors and technicians-and a disciplined process owner who standardizes workflows, leverages ERP/automation tools, and drives KPI-based performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other related duties may be required and assigned.
- Lead, coach, and develop AP/AR supervisors and Cash Manager; set expectations, routines, and accountability.
- Create cross-training and coverage plans to handle peak volumes, vacations, and system changes.
- Foster a service-level mindset (SLAs) and continuous improvement culture across the team.
- From time-to-time evaluate team workload and adjustments to structure to ensure adequate support and resources
- Own end-to-end AP processing (invoice intake, validation, exceptions, approvals, payment runs) and vendor experience.
- Own end-to-end AR processing (invoicing, cash application, deductions management, collections, dispute resolution) and customer experience.
- Define and maintain standard operating procedures, RACI, and controls across AP/AR; enforce segregation of duties with support and collaboration of the Controller
- Oversee daily cash positioning, bank reconciliations, and payment file integrity; manage bank portals/connectivity. Maximize efficiency and time of use of cash flowing in and out of the organization
- Drive short-term cash forecasting in coordination with FP&A and Controller; optimize payment timing and collections to improve working capital trading off available early payment discounts with time-value of cash
- Coordinate bank account administration, signatories, and treasury controls; support insurance and debt reporting as needed.
- Deploy and govern automation (e.g. OCR/e-invoicing/RPA), vendor/customer portals, and ERP workflows (SAP preferred).
- Utilize dashboards for DSO, DPO, invoice cycle time, automation rate, exception aging, and cash forecast accuracy.
- Partner with IT to harden data governance, master data, and audit trails across P2P/O2C.
- Ensure GAAP-compliant posting, reconciliations, and documentation for audits.
- Implement fraud prevention measures (approval limits, vendor master controls, bank validation).
- Own internal control remediation plans and monthly certification / reconciliations of key accounts.
- Coordinate with Procurement on PO compliance and vendor onboarding; with Sales/Customer Service on billing and collections.
- Coordinate with Sales/Customer Service on an efficient and collaborative approach on clearing trade deductions.
- Align with FP&A and Controller on cash forecast process, close calendars and policy changes.
- Communicate performance packs and action plans to the CFO/Controller regularly.
- Own payment calendars and collection strategies; approve AP/AR process changes and business rules.
- Authorize automation configurations and portal policies within governance frameworks.
- Approve vendor/customer master changes and treasury control procedures within defined limits.
MINIMUM QUALIFICATIONS
Knowledge/Skills:
- ERP proficiency (SAP preferred), vendor/customer portal experience, and strong Excel/BI skills.
- Hands-on, decisive frontline leader; clear communicator with strong coaching skills.
- Process-oriented and data-driven; comfortable with change management and standardization.
- High integrity and ownership mindset; bias for continuous improvement and customer/vendor service.
Ability to:
- Ability to lead, develop, and hold teams accountable while fostering a collaborative, service-oriented culture.
- Ability to analyze financial and operational data to identify trends, risks, and opportunities for process improvement.
- Ability to prioritize competing demands and manage multiple deadlines in a fast-paced environment.
- Ability to drive change management initiatives, including system implementations, automation projects, and process standardization efforts.
Education and Experience:
- Bachelor's degree in finance, Accounting, Business, or related field; Associate Degree in combination with relevant, specific experience is acceptable. Professional certification (CPA/CMA/CTP) preferred.
Physical/Safety Requirements:
- Tolerate extended periods of sitting at desk.
- Ambient noise is louder than a traditional office setting.
