In this role, you will lead a highly experienced team responsible for the compliance delivery of
Wage Garnishments, New Hire Reporting, Unemployment Claims, and Separation Notices / Offboarding. The team manages complex research, mitigation, and negotiation activities that support compliance, operational readiness, and service continuity across these areas while helping reduce risk and minimize financial impact.
This role calls for strong leadership, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. You will lead people, manage risk, drive process improvement, and execute compliance initiatives effectively. You will also bring strong analytical capability, project management discipline, and the ability to translate complex issues into clear action across a range of stakeholders.
As Senior Manager, Compliance Delivery, you will lead a team that serves as a primary liaison between ADP and external agencies, law offices, and vendors, while also partnering closely with internal stakeholders across compliance, legal, government affairs, Product/Tech, payroll system teams, Client Service, and senior leadership. You will help ensure regulatory and operational changes are understood, communicated, and implemented effectively, while leading multiple initiatives at once and aligning partners around shared priorities.
You will also strengthen operational performance by using data, metrics, and industry insights to identify risks, improve service delivery, and prioritize opportunities for automation and efficiency.
People leadership- Lead, coach, and develop direct reports while setting clear expectations and managing performance
Compliance and regulatory delivery- Oversee regulatory research related to state compliance changes and identify impacts to service delivery
- Develop and deliver metrics that support compliance maintenance and enhancement projects
- Assess business requirements, evaluate impact, and support strategic initiatives and business incident response as needed
Cross-functional execution- Build strong working relationships with compliance, legal, and government affairs leadership
- Serve as a liaison across key partner groups to ensure compliance initiatives stay on track
- Partner with Product/Tech, payroll system teams, Client Service, and Compliance leadership to implement policy and product changes effectively
Operational improvement and business insight- Use internal and external data to analyze industry trends and recommend business improvements
- Identify, prioritize, and drive process improvement and automation opportunities based on business impact and effort
TO SUCCEED IN THIS ROLE: Requirements:
- 5+ years of leadership experience in wage garnishment, compliance, change management, process improvement, project management, or operations
- Strong experience in data analysis, including curating, analyzing, and presenting data
- Experience leading multiple employees and guiding broader groups of associates
- BA/BS or equivalent experience
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
- Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.
