Overview
The Senior Manager, Client Experience is responsible for leading day-to-day account management with a focus on delivering a high-quality, seamless client experience. This role serves as the primary point of contact for clients, ensuring communication, execution, and outputs are accurate, timely, and strategically sound. The Supervisor also oversees junior team members, builds client trust, and contributes to the development of thoughtful, insight-driven recommendations.
Responsibilities
Client Experience & Leadership
- Act as the primary day-to-day client contact, leading ongoing communications, executional updates, and routine presentations
- Build and maintain strong client relationships by ensuring consistent, high-quality delivery and responsiveness
- Translate campaign activity and performance into clear, actionable recommendations for clients
Strategic Planning & Quality Assurance
- Develop, QA, and approve media plans with clear strategic rationale, ensuring alignment to client KPIs and business objectives
- Review and approve all deliverables to ensure accuracy, strategic alignment, and client-ready quality
- Begin influencing strategic recommendations through performance insights and cross-team collaboration
Execution & Operational Delivery
- Ensure accurate and timely campaign execution across channels by providing clear briefs and detailed direction to activation teams and business intelligence
- Oversee the delivery of reporting and insights, ensuring outputs are accurate, timely, and aligned to client expectations
Cross-Functional Collaboration
- Partner closely with Strategy Insights & Connections and Analytics teams to refine media approaches and improve campaign effectiveness
- Drive alignment across teams to support consistent execution and performance improvement
Financial Stewardship
- Ensure budgets are accurately tracked and reconciled against client billing, escalating discrepancies as needed
Team Leadership & Development
- Lead and manage a small team of Associates and Senior Associates, providing coaching, delegation, and performance feedback
- Foster team development by promoting collaboration, ongoing learning, and adoption of tools and best practices
- Share relevant industry updates to strengthen team knowledge and capability
Required Skills
- 3-5 years of experience in media, marketing, or client account management
- Experience managing day-to-day client relationships and leading campaign execution
- Prior experience mentoring or managing junior team members (Associates/Senior Associates)
- Highly organized with strong attention to detail and follow-through
- Proactive and solutions-oriented, with the ability to identify issues and escalate appropriately
- Committed to continuous learning, team development, and adoption of tools and best
- Strong client communication and presentation skills, with the ability to lead meetings and deliver updates clearly and confidently
- Strategic thinking with the ability to connect campaign execution to broader business objectives and KPIs
- Attention to detail with a strong quality assurance mindset across plans, reporting, and deliverables
- Ability to translate data and performance insights into clear, actionable recommendations
- Proven ability to manage multiple workstreams and ensure delivery across campaigns
- Strong collaboration skills, with experience working cross-functionally with strategy, analytics, and activation teams
- Demonstrated ability to coach, delegate, and provide constructive feedback to junior team members
- Comfort with budget tracking and identifying discrepancies
Benefits
In addition to medical, dental and vision coverage, we offer a generous PTO plan, 401k program, comprehensive family planning benefits (including paid parental leave), and pre-tax commuter benefits. Benefits/perks may vary depending on the nature of your employment with Assembly and the location where you work.
Compensation (Text Only)In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $75,000- $95,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
