In this role, you will lead a team of Benefits Operations associates who are responsible for ensuring the successful development, processing and transmission of benefits enrollment and eligibility data files. Given the criticality of this function, your team will need to establish strong partnerships to ensure a high level of client satisfaction.
The nature of what you do every day will not change - your #1 goal is to ensure data is transformed for clients' vendors as required for successful benefits administration. In addition, your team will provide support for business migration needs between tools, protocols, and standards set by ADP Product Development and the Global Security Organization.
To thrive in this role, you will need to set strong goals and challenge your team to achieve them. Over the phone and in writing, your communication style is clear and easy for your team and clients to understand and take action on. As a result, your client satisfaction scores make you proud. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
WHAT YOU'LL DO:Be a Leader: You will provide overall direction, prioritize critical issues, establish strong partnerships and support your team to ensure that work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals. You will serve as a resource for your team, based on a solid working knowledge of the team's scope, priorities, responsibilities and each associate's development plan. You'll also participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other internal teams to understand the broader business and use that knowledge as you make recommendations and/or decisions.
Mentor and Train. You will ensure that your team knows what's expected of them, while helping to remove obstacles and provide opportunities to grow each team members' strengths. You will motivate associates while providing continuous feedback on performance and coaching. You will help develop your team members' careers and coordinate any additional training as needed with leadership support. You will work with your team directly to impact engagement and drive results.
Support our Clients. You will represent ADP in engaging with clients both in the day to day as well as to address escalated issues, obstacles or complex requests. You will inspect process, output, and timeframes while ensuring that action plans are in place, and results are being monitored and communicated. You'll partner with counterparts in other ADP product areas to provide coordinated service to clients and to participate in the decision making process in regard to how to best resolve client support issues and create best practices.
Flex and Adapt. You thrive in a structured environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You're a problem solver who can find an answer, or a solution, for time-sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You have a pulse on what is going on with the team and clients and are forward thinking as you recommend and launch initiatives that will create opportunities to automate and/or streamline work.
TO SUCCEED IN THIS ROLE: - Eight to ten years of related implementation, account management, or operational experience with benefits, human resources information system and/or system implementation.
- Ability to manage client service of high complexity with multiple applications.
- Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues and identifying department needs.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
BONUS POINTS FOR THESE: - Prior experience with data transformation Extract, Transform, and Load (ETL) tools.
- Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues and identifying department needs.
- Management skills with supervision and HR related skills.
- Ability to manage client service of high complexity with multiple applications.
- Ability to identify, diagnose and resolve issues affecting Benefits Operations.
- Ability to develop and maintain effective working relationships.
- Ability to coordinate the work of others to accomplish general objectives.
- Ability to manage both time and client conflict resolution.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for?
Apply today!
