Bachelor's degree in IT, Computer Science, or related field, or equivalent experience
5+ years of professional experience in technology
Experience with imaging end user workstations
Familiarity with enterprise domain/active directory environments
Proficient in Microsoft 365 and ticketing systems
Basic networking knowledge, including IP and subnetting
Ability to communicate technical details effectively
Responsibilities
Provide in-person and remote end user support, ensuring timely ticket resolution
Administer Microsoft 365 environment, including email and SharePoint
Image, deploy, and maintain end user workstations
Conduct requirements analysis to translate business needs into IT specifications
Develop internal and external documentation for IT processes
Manage asset procurement and inventory
Ensure compliance with IT security frameworks like NIST
Benefits
Generous benefits package
Competitive PTO
Paid holidays
401(k) with immediate vesting and matching
9/80 optional schedule for work-life balance
Tuition Assistance Reimbursement Program
Professional Development Resources
Pre-Tax Commuter Benefits
Monthly Tech Connect Events
Annual Employee Recognition Awards
Regular social events and catered lunches
Full Job Description
Sr. IT Specialist - JobID-0338
Department: Operations
Employment Type: Full Time
Location: Arlington, VA
Compensation: $74,000 - $116,000 / year
Description
About The Role:
The Sr. IT Specialist will administer and maintain Windows based end user computing systems intended to support corporate IT infrastructure and services in the cloud, on premises, and remote IDT offices across the United States. Main responsibilities will focus on supporting the helpdesk, assisting other engineers in fine tuning the network, systems, and corporate applications and support end user issues.
Clearance & Location Requirements:
All applicants must be able to obtain/maintain an active Secret U.S. Security Clearance.
This is an on-site position. Requiring at least 3 days in office, based out of our Arlington, VA location.
Key Responsibilities
What You Will Do:
Day to day in-person and remote end user support and ensuring tickets are closed in a timely fashion
Administer Microsoft 365 environment (email, compliance, SharePoint, etc.)
Image, deploy, troubleshoot, maintain end user workstations
Perform requirements analysis, translating business need into IT resource specifications
Developing internal and external documentation
Asset management and procurement
Provision end user workstations per corporate and end user needs
Patching and maintenance of end user workstations and corporate physical and virtual servers, storage, cloud instances, and infrastructure.
Contribute to improvement of administrative and operational processes
Ensure that all systems are in compliance with industry standard IT security frameworks such as NIST
Partner with the Helpdesk Team Lead on workload management and team coordination while developing leadership skills
Skills, Knowledge & Expertise
Who You Are (Required):
Bachelor's degree in Information Technology, Information Systems, Computer Science, or relevant field of Engineering, or equivalent full-time professional experience.
5+ years of full-time professional experience in a relevant technology field
Ability to travel up to 10% of the time, as needed
Experience with imaging end user workstations
Experience with enterprise domain/active directory environment
Experience with ticketing systems
Experience interfacing directly with end users and troubleshooting end user issues both in-person and remotely
Extensive experience with Operating Systems (Mainly Windows and some Linux) configuration and administration
Experience working within Microsoft 365 environments
Basic network experience - understanding IP and subnetting
Demonstrated ability to shift from one project to another in an agile work environment
Ability to communicate technical approaches and details within small project teams, including team interaction and presentations
Experience with cloud environments, such as Amazon Web Services and Microsoft Azure
VMWare, AWS, Azure, SEC+, A+ certifications or equivalent is a plus
Group Policy Management
Ability to create and employ requirements and specifications during discovery phase of corporate solutions.
Desire to stay current with industry trends and best practices
Excellence in technical oral and written communication with peers and non-technical cohorts
Be capable of working independently, but thrive in a team environment
Solid analytical abilities, coupled with a strong sense of ownership, urgency and drive
Ability to work in a fast-paced environment while maintaining established service-level agreements (SLAs)
Excellent time management skills
If you see yourself reflected in this role and are excited about the impact you could make, we encourage you to apply! If you know someone who may be a great fit, please feel free to share this opportunity with your network.
Pay Range*: $74,000 - $116,000
This amount may not be reflective of actual compensation that may be earned as pay is dependent on a candidate's experience, skills, and education. The posted range does not include bonuses, commissions, tips, or other benefits. IDT is often looking to place multiple candidates at various levels. Therefore, more than one pay range has been included, commensurate with experience.
Job Benefits
Generous benefits package
Competitive PTO
Paid holidays
401(k) with immediate vesting and matching
9/80 optional schedule (2nd and 4th Friday off every month)
