Sr. IT Operations Specialist - Corporate Events & Executive Support

Group/Division

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

The IT Operations Specialist is a highly visible role responsible for delivering exceptional technology experiences for executive leadership and corporate events. This individual serves as the primary technology owner for executive meetings, town halls, board meetings, leadership summits, and other high-profile corporate events while also providing white-glove technical support to senior executives.

The ideal candidate combines strong technical acumen with outstanding communication and relationship management skills. Success in this role requires executive presence, sound judgment, attention to detail, and the ability to partner effectively with executive support personnel, business leaders, and technical teams across global regions.

Executive Support:

• Provide outstanding white-glove technical support to senior executives
• Serve as a trusted technology advisor for executive meetings, presentations, travel, and critical business engagements
• Troubleshoot and resolve technology issues with urgency and professionalism
• Manage executive technology readiness by proactively monitoring devices, applications, meeting room technology, and collaboration tools
• Coordinate with administrative assistants and executive support teams globally to ensure a seamless technology experience
• Handle sensitive and confidential information with the highest degree of discretion and professionalism.

Corporate Event Technology Ownership:

• Own end-to-end technology execution for corporate events, leadership meetings, town halls, customer briefings, and executive broadcasts
• Develop and manage detailed “Run of Show” event plans, readiness checklists and audio/video systems setup and verification
• Coordinate with internal stakeholders, vendors, facilities teams, and production partners to ensure flawless event execution
• Conduct technology rehearsals, risk assessments, and contingency planning for high-visibility events
• Provide onsite and virtual event support, serving as the primary escalation point for technology-related issues
• Monitor event performance and implement continuous improvements to enhance the attendee and presenter experience

Operational Excellence:

• Drive incident resolution and problem management activities impacting executives and business-critical events
• Create and maintain operational documentation, support procedures, and event standards
• Identify opportunities for automation, process improvement, and service optimization
• Collaborate with infrastructure leaders to proactively address issues
• Track and report service metrics, event outcomes, and executive support performance

What Success Looks Like:

• Executives consistently receive proactive, responsive, and exceptional technology support.
• Corporate events are executed flawlessly with minimal disruption and high attendee satisfaction.
• Technology risks are anticipated and mitigated before they impact business operations.
• Strong partnerships are established with executive support staff, business leaders, and IT teams worldwide.
• The organization recognizes the individual as a trusted advisor who combines executive-level service delivery with exceptional technical expertise.

Minimum Qualifications

• Bachelor’s degree in information technology, computer science, or related field, or equivalent professional experience.
• 5+ years of experience in IT operations, executive support, and audio/visual technology.
• Demonstrated experience supporting senior executives for a fast-paced global enterprise.
• Strong understanding of enterprise collaboration technologies, meeting room systems, audio/video platforms, endpoint devices, and Microsoft 365 services.
• Experience planning and executing technology for high-profile corporate events.
• Excellent troubleshooting and analytical skills with the ability to perform effectively under pressure.
• Provide support outside standard business hours when required for corporate events and service interruptions.

Total Rewards

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.