Molson Coors Brewing Company

Sr IT Application Support Specialist

Molson Coors Brewing Company • $90K — $120K *
Milwaukee, WI 53215In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Technology or equivalent experience required.
  • 6+ years of IT experience, with 2-4 years in application operations or delivery.
  • 1-2 years in service delivery roles preferred.
  • Experience in AWS Cloud environment is essential.
  • AWS cloud certification preferred.
  • Strong communication skills, both orally and in writing.
  • Experience with SAP and/or application management in the cloud is strongly preferred.

Responsibilities

  • Oversee third-party IT applications to ensure effective performance against SLAs.
  • Address service delivery outages and manage root cause analysis.
  • Coordinate patching and maintenance of the application portfolio.
  • Educate regional IT and business stakeholders on support needs and critical issues.
  • Act as the key escalation point for service delivery concerns.
  • Identify and communicate business unit impacts to leadership teams.
  • Manage application enhancement requests, patches, and upgrades.

Benefits

  • Flexible work programs promoting work-life balance, including a hybrid model.
  • Commitment to community support and sustainability initiatives.
  • Engagement opportunities through Business Resource Groups.
  • Career development centered around First Choice Learning opportunities.
  • Participation in a Total Rewards program with various health, dental, and retirement plans.
  • Access to onsite pub, brand swag, and free beverages.
Full Job Description
Requisition ID: 39115

Crafted Highlights:

In the role of the Sr IT Application Support Specialist working in Milwaukee, WI you will be part of the Information Technology team and report to the Sr. Mgr of Apps Support. You will be responsible for internal, and 3rd party delivered IT application support services within a business unit in a mixed cloud environment utilizing AWS, SAP RISE and Azure. This is an important role in our Platforms & Enterprise Technology organization and responsible for ensuring IT services delivered to our business are both efficient & effective. At Molson Coors, IT services are delivered through multiple managed service providers. These IT services support critical business operations and directly affect make-ship-sell beer processes, as such this role has significant responsibility in ensuring the services delivered from those outsourced providers operate without issue.

What You'll Be Brewing:
  • Most importantly, you will be responsible for oversight of third parties to ensure the effective running of IT applications in a business unit, including activities associated with the monitoring, analysis, and reporting of application service provider performance versus SLAs, ensuring consistent adherence to, and proper execution of, agreed policies and procedures by all parties.
  • Responsible to address service delivery application outages, incidents and ensure proactive plans are in place to identify and fix root cause analysis findings, following agreed change control and release management processes.
  • Coordinate with environment management in the patching and maintenance of the application portfolio under management.
  • Responsible for educating and working closely with key regional IT and business stakeholders to understand their application support needs & activities as well as communication on critical application issues.
  • Act as the key escalation point person for IT service delivery concerns from the business and IT management for a Business Unit.
  • Accountable to ensure all business unit impacts are identified, discussed, and communicated to the appropriate leadership teams as part of the service delivery and reporting cycle.
  • Shared responsibility for the process of management, monitoring and prioritizing business unit application enhancement requests, patches and upgrades.
  • Works closely with project teams, application and service transition management to ensure that new services, applications, projects brought into the production environment are supportable and do not adversely impact the Business Unit's critical core processes and systems.


Key Ingredients:

  • You have a bachelor's degree in Information Technology OR equivalent experience.
  • You have at least 6 years experience in IT, 2-4 years in application operations, development or delivery, 1-2 years in service delivery type roles.
  • You have experience supporting complex systems in an AWS Cloud environment.
  • You have AWS cloud certification (preferred).
  • You bring extensive experience with managing outside service providers, plus application development and delivery technical skills.
  • You communicate persuasively and effectively, both orally and in writing.
  • You understand solution delivery processes with knowledge of the solution development lifecycle and typical problems associated with the implementation of information technology solutions (preferred).
  • You have experience with SAP and/or Application Management in the cloud (strongly preferred).
  • You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities.
  • You build relationships and collaborate to get to the desired outcome.
  • You take accountability for results - acting with integrity and honoring commitments.
  • You have a thirst for learning - you are always looking for ways to learn and help one another grow.
  • You exhibit our core values.


Beverage Bonuses:
  • Flexible work programs that support work-life balance, including a hybrid work model of 4 days in the office
  • We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
  • We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are
  • Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization
  • Ability to grow and develop your career centered around our First Choice Learning opportunities
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, retirement plan options with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
  • On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages!
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

Job Posting Salary Range:

About Molson Coors Brewing Company

MillerCoors has a strong leadership team and dedicated, hard-working people. We're committed to building our great beer and cider brands the right way and have a deep sense of responsibility to the environment, our communities and beer drinkers. We're focused on creating big ideas and innovations that drive profitable growth and will help create a new era in the American beer industry. Add it all up and you’ll see we're dedicated to creating America’s best beer company. Cheers! +++++ This page is for those 21+ only and should not be shared with anyone under 21. Comments that are inappropriate, offensive or suggest irresponsible consumption will be deleted. Please drink responsibly.

Molson Coors Brewing Company Careers

Join the vibrant team at Molson Coors Brewing Company, a leader in the beverage industry, where innovation meets tradition. This is an exciting opportunity to be part of a company that values leadership, diversity, and professional growth. Work You’ll Do At Molson Coors, you will contribute to a legacy of great beer and beverages while pushing the boundaries through innovation and sustainable practices. Our team is composed of the brightest minds in the industry, working together to meet the challenges of a rapidly evolving market. Lead with Impact Embrace the chance to lead projects and initiatives that make a real difference. Molson Coors is at the forefront of the beverage industry, combining centuries of brewing expertise with modern technology and new marketing strategies. Join a Diverse and Inclusive Team Molson Coors is committed to diversity and inclusion, ensuring that all employees can thrive. We are proud to offer diversity training and leadership development programs that empower our team members to grow professionally and personally. Explore Job Opportunities Whether you’re looking for an entry-level position or a more senior role, Molson Coors offers a range of job opportunities across various functions. From brewing to marketing, logistics to finance, explore how your skills and passion can contribute to our success. Internship Programs Kickstart your career with a Molson Coors internship. Gain hands-on experience, valuable insights, and the opportunity to network with industry leaders. Our internships provide a robust platform for learning and development, setting the stage for a successful career in the beverage industry. Benefits and Culture Molson Coors is dedicated to fostering a workplace culture that promotes well-being and job satisfaction. Our comprehensive benefits package supports the health, financial security, and work-life balance of our employees. Join us and be part of a company that cares about its people and their future. Career Growth and Development We believe in nurturing talent and providing our team with the tools they need to succeed. With access to professional development courses, leadership programs, and continuous learning opportunities, your career growth at Molson Coors is limitless. Stay Connected Join Our Team Discover the exciting career paths available at Molson Coors. Search open positions that match your skills and interests. We are always on the lookout for passionate, creative, and driven team players. Keep Up to Date Stay informed with the latest company news, career tips, and industry insights—all from the people who work here. Molson Coors is a place where you can grow, innovate, and lead. Job Alert Emails Customize your subscription to receive job alerts and insider information tailored to your preferences. Explore the rewarding opportunities that await at Molson Coors Brewing Company. Molson Coors Brewing Company—where you can turn your ambition into achievement and quench the world’s thirst for outstanding beverages. Join us and make your mark in the brewing industry.
Learn more about Molson Coors Brewing Company
Size
16,300 employees
Market Cap
$10.5 billion
Industry
Food & Beverages
Net Income
-$949 million
Founded
1786
5 Year Trend
+16%
Revenue
$9.6 billion
NASDAQ
TAP
* Ladders Estimates

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