Job Requirements
Applicants must be authorized to work in the United States without the need for current or future employer-sponsored work authorization.
Summary Description
Provides Senior level field technician support combining strong front-end programming and integration skills with strong field installation and troubleshooting skills. Programs, configures, commissions and supports building automation systems, PLC controls and enterprise building management platforms, including graphics, databases, alarming, trending and third-party integrations, and independently diagnoses and resolves complex hardware, software and network issues in the field. Serves as a technical leader and mentor to less experienced technicians and engineers, and assists the manager, service coordinator, engineers, technicians and customers with the scheduling of projects and service calls as necessary.
Duties and Responsibilities
Essential:
- Complies with and ensures compliance with all Tri-M safety policies and procedures.
- Complies with and ensures compliance with all Tri-M employment policies and procedures, including standards of conduct and appearance that reflect positively on the Company.
- Develops and modifies front-end programming, including graphics, control logic, schedules, alarms, trends, point databases and user access, on EcoStruxure Building Operation, Tridium Niagara and similar platforms.
- Independently troubleshoots complex field problems spanning controllers, field devices, wiring, communications networks (BACnet, Modbus, LonWorks, IP) and front-end software
- Completes all necessary preventative maintenance, work tickets, material lists, and related documentation required to support field work and customer requirements.
- Provides on-the-job training and technical development for apprentices, technicians, and engineers.
- Serves as a mentor and technical resource for service team members, assisting with advanced troubleshooting, diagnostics, and resolution of complex system issues.
- Provides 24-hour on-call hardware and software support, as necessary, to assist technicians and engineers during scheduled on-call rotations.
- Performs repairs and support on desktop PCs, servers, networks, and associated building automation infrastructure.
- Performs preventative maintenance and system health assessments on electronic control systems.
- Provides field hardware support on electronic controllers, control devices, PLCs, pneumatic systems, and related system components.
- Programs, configures, commissions, and supports integrated building automation systems, including Tridium Niagara, Automated Logic, PLC platforms, and associated software applications.
- Troubleshoots and resolves complex integrated system issues involving hardware, software, communications networks, controllers, field devices, and third-party integrations.
- Provides direct customer interface for complex service situations, system upgrades, and integration projects.
- Assumes full responsibility for system additions, upgrades, and integration projects, including planning, execution, documentation, and participation in project meetings.
- Installs and supervises turnkey system installations and provides front-end graphics, operational software, and integration support.
- Coordinates and interfaces directly with other vendors and trades to resolve integration issues and conflicts between different control systems.
- Assists in developing technical standards, best practices, and training materials for the service and integration teams.
- Supports commissioning, startup activities, performance verification, and customer training for newly installed systems.
Job Requirements
Skills/Education:
- High school diploma plus electrical/mechanical associates degree or equivalent experience.
- Minimum 15 years building automation systems service experience with a minimum of 2 in lead or mentoring capacity.
- Demonstrated experience with both hardware and software integration of building automation and control systems.
- Strong front-end programming skills: demonstrated ability to build and modify graphics, control sequences, alarming, trending and integrations on building automation and PLC platforms,
- Strong field troubleshooting skills: demonstrated ability to diagnose and repair controller, device, wiring, network and software faults independently at customer sites.
- Schneider Electric EcoStruxure Building Operation certification required. Tridium Niagara 4, Allen-Bradley/Phoenix Contact PLC, Siemens, Automated Logic and other control platform certifications strongly recommended.
- Working knowledge of IP networking as it applies to building automation (IP addressing, VLANs, BACnet/IP, Modbus TCP, managed switches).
- Advanced knowledge and hands-on experience with EcoStruxure Building Operation and Tridium Niagara, then Allen-Bradley and Phoenix Contact PLCs, with Siemens, Automated Logic and legacy platforms (Continuum, Metasys)
- Ability to understand design and design-intent of HVAC systems.
- Ability to read and understand electrical, mechanical and control drawings, specifications, schematics and ladder diagrams.
- Excellent troubleshooting and problem-solving skills with proven mechanical ability to troubleshoot and repair HVAC systems and their components.
- Proven leadership skills and mentoring experience and ability to manage people including the ability to handle difficult situations in a constructive, non-confrontational manner.
- Ability to organize and administer multiple jobs and tasks with good attention to detail
- Above average knowledge of electrical trade and applicable electrical codes as they apply to building automation systems.
- Knowledge of and ability to deal with other construction trades.
- Must be confident, decisive and self-motivated and able to make independent decisions.
- Above average math and logic skills.
- Excellent customer service skills.
- Ability to work a frequently changing schedule to meet customer demands.
Physical Requirements:
- Working a minimum 40 hours/week, scheduled in 8 to 10-hour shift.
- Standing and climbing 4 to 6 hours/day.
- Kneeling, lifting, reaching above shoulders, and bending 4 to 5 hours/day.
- Twisting (180° ) and walking 2 to 3 hours/day.
- Squatting and sitting 1 to 2 hours/day.
- Lifting weights of 0 to 75 lbs. at the following frequencies: continuous lifting of 10 to 35 lbs.; frequent lifting of 35 to 50 lbs.; occasional lifting of 50 to 75 lbs.; sizes & shapes of objects vary from concrete blocks to cylinders to 10' lengths of metallic conduit and 20' lengths of PVC conduit; average carry requirements, 60 lbs. for 40'.
- Ability to lift from floor to above shoulder.
- Repetitive use of hands includes: continuous grasping up to 50 lbs.; frequent pushing and pulling of 50 to 75 lbs.; and fine motor coordination for receptacle installation and wire terminations.
- Repetitive use of feet is required for operating heavy equipment, conduit benders and vertical climbing.
- Vision adequate for blueprint reading and color coding for wire identification.
- Balance adequate for continuous climbing of ladders, scaffolds, and lifts.
- Environmental factors include working in: temperature extremes of 0° F to 100° F; up to 8 hours inside or outside; atmospheric exposure to dust, gases, fumes, and odors within the Permissible Exposure Limits (PEL).
- Special hazards include exposure to mechanical, electrical, chemical, and potentially explosive hazards.
- Personal protective equipment includes use of hard hat, safety glasses, protected-toe boots, and appropriate gloves for the task. Equipment on an "as needed" basis may include fall protection, dust mask, respirator, hearing protection, arc flash protective gear, and dielectrically insulated gloves and/or sleeves.
Here at The Tri-M Group, LLC we offer:
- Fair and competitive pay
- Comprehensive Medical, Prescription, Vision and Dental Insurance
- HRA Spending Account
- Employer-paid Life and AD&D Insurance
- Seven Paid Holidays
- Vacation/Sick/ Personal Leave
- 401k Retirement Program with Company Match
- Employee Assistance Program
- And much more!
