We are seeking an experienced Sr. Instructional Designer to join our Learning & Development team at our Global Support Center in Scottsdale, Arizona.
What You’ll Do:
- Design and develop relevant, engaging learning materials, including videos, e-learning modules, workbooks, facilitator and instructor guides, presentations, assessments, and job aids.
- Apply adult learning theory, instructional design methodology, accessibility considerations, and multimedia best practices to create effective learning experiences.
- Update and maintain existing curricula, content, and supporting materials to ensure accuracy, usability, operational relevance, and alignment with the P.F. Chang’s brand.
- Partner with Learning & Development, Operations, Culinary, Human Resources, and other cross-functional leaders to assess, prioritize, and address business and performance needs.
- Collaborate with subject matter experts to define learning objectives, validate content, and ensure the quality and accuracy of learning solutions.
- Support the administration and ownership of the LMS, including content configuration and uploads, course assignments and enrollments, reporting, user troubleshooting, and coordination with HRIS and IT support partners.
- Maintain organized learning content, source files, project documentation, version control, and publishing standards.
- Manage assigned learning projects from intake through launch, establishing timelines, coordinating reviews, communicating progress, and meeting deadlines.
- Evaluate learner feedback, assessment results, and available performance data to recommend improvements to learning content and delivery.
- Stay informed of instructional design, learning technology, multimedia, and restaurant training trends, and recommend practical innovations that improve the learner experience.
- Identify opportunities to streamline learning development and administration processes while maintaining quality and brand consistency.
- Perform other duties and support additional learning initiatives as assigned.
What You’ll Bring:
- Bachelor’s degree in instructional design, learning and development, education, communications, graphic design, or a related field, or equivalent relevant experience.
- 3+ years of experience designing and developing instructional materials for adult learners.
- Experience using e-learning authoring and design tools such as Articulate 360, Storyline, Rise, Adobe Captivate, InDesign, Photoshop, Publisher, Adobe Premiere, or comparable software.
- Experience creating and editing multimedia content, including video, audio, graphics, and interactive learning assets.
- Working knowledge of learning management systems, including content publishing, course assignments, reporting, and user support.
- Excellent written and verbal communication skills, with strong writing, editing, proofreading, and visual communication capabilities.
- Strong project management, organization, and time management skills, with the ability to manage multiple priorities and meet deadlines.
- High attention to detail, sound judgment, initiative, and the ability to work independently and collaboratively.
- Strong customer service and relationship-building skills, including the ability to gather input, influence partners, and respond constructively to feedback.
Location:
This is primarily an office-based position located at the P.F. Chang’s Global Support Center in Scottsdale, Arizona 85255. Candidates must currently reside in the greater Phoenix area and live within a reasonable commuting distance of the office.
Benefits We Offer:
- Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
- Paid Vacation and Sick Time: 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
- Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.
- Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.
- Professional Development: Tuition reimbursement for job related programs.
- Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
- Exclusive Discounts: Access exclusive employee discounts.
- Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.
Apply Now
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