3+ years of HR experience, with a focus on HRBP roles and AI/automation implementation
Comfort with AI tools and ability to create solutions independently
Broad understanding of various HR practices including performance and employee relations
Proven ability to thrive in ambiguous environments with senior stakeholder engagement
Strong communication skills for effective mediation and facilitation
Data literacy for analyzing people data and making informed recommendations
Familiarity with HRIS and experience in change management
Responsibilities
Partner with client groups as a trusted advisor throughout the employee lifecycle
Identify and mitigate legal and compliance risks in people management
Develop AI-powered HRBP workflows and lead their implementation
Act as the HRBP team's Center of Excellence connector for templates and materials
Manage employee relations tasks during team absences, such as investigations and conflict mediation
Create and iterate AI tools to enhance HRBP efficiency
Own and manage HRBP's emergency response playbook and exit projects
Benefits
Flexible work environment
Professional development opportunities
Access to AI and HR technology tools
Collaborative team culture
Engagement with senior leadership projects
Full Job Description
About the role
We're hiring an HRBP with a knack for operations and AI solutions building - someone who can spot high-impact opportunities to apply AI across HRBP workflows and help build those solutions. You'll embed with the HRBP team to learn how the organization works, then partner closely with the team to turn the most valuable opportunities into products, such as an exit interview synthesizer or an engagement survey action planner that eliminates manual work. This role spans three pillars - client-facing HRBP support, AI and operations, and employee relations support - and reports to the Director of HR Business Partners.
What you'll do
Partner with client groups as a trusted advisor to managers and employees across the full employee lifecycle, from team effectiveness to engagement survey action planning
Flag legal and compliance risks in day-to-day people management, partnering with the global HRBP team on shared strategies and priorities
Build AI-powered HRBP workflows: map processes, structure HR policies and playbooks into AI-ready formats, and lead rollout, training, and success metrics for AI tools
Serve as the HRBP team's COE connector, building templates, communications, and enablement materials, and support board prep, calibrations, and engagement survey insights
Cover employee relations work during team absences - PIP prep, investigations, policy violations, and conflict mediation - while helping managers document PIPs consistently
Build and own AI tools that automate HRBP work, iterating based on feedback and usage data
Own HRBP's North America emergency response playbook and support quarterly exit project work
In order to be successful, you must bring
10+ years of experience in HR with HRBP experience, including examples of using AI or automation to improve your work - a template you built, a workflow you automated, or a process you reimagined
Comfort experimenting with AI tools and turning ideas into working solutions, with or without engineering support
Broad understanding of HR practices including performance, risk management, coaching, engagement and retention, workforce planning, employee relations, compensation, culture and values
A track record of delivering in ambiguous environments, partnering closely with senior stakeholders on direction and priorities
Strong communication skills - able to speak, write, and present information clearly; comfortable mediating and facilitating discussions at the manager level
Data literacy: comfort analyzing people data, identifying trends, and translating findings into recommendations for leaders
Familiarity with HRIS and HR tech platforms, plus change management experience guiding leaders and teams through organizational transitions
Expected salary ranges
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $148,000 - $201,300.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $134,300 - $181,700.
For candidates living in all other US locations, the expected salary range for this role is currently $126,700 - $171,400.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
About Thumbtack, Inc.
Thumbtack is an online marketplace that connects consumers with local professionals for various services, such as home improvement, events, and wellness. The company was founded in 2008 by Marco Zappacosta, Jonathan Swanson, and Sander Daniels, and has since grown to serve millions of customers across the United States. Thumbtack uses a proprietary matching algorithm to connect customers with the best professionals for their needs, and offers a range of tools to help professionals manage their businesses. The company has raised over $400 million in funding from investors such as Sequoia Capital, Google Capital, and Tiger Global Management.
