Bachelor's degree with 8+ years or Master's with 6+ years of relevant experience; additional experience may substitute for degree.
Extensive IT support experience across various environments, demonstrating innovative problem-solving skills.
Proven ability to thrive in fast-paced settings and manage multiple tasks effectively.
Strong troubleshooting skills for complex technical issues in dynamic environments.
Excellent oral and written communication skills.
Physical capability to lift IT equipment (up to 60 lbs) and perform under-desk setups.
Responsibilities
Interact with customers to address service inquiries and resolve issues.
Implement, troubleshoot, and maintain various IT systems.
Differentiate between isolated user issues and broader system problems.
Collaborate with customers and stakeholders to gather data and develop solutions for incident tickets.
Examine customer problems and initiate corrective actions for effective resolutions.
Analyze recurring issues and propose solutions to prevent future occurrences.
Benefits
Opportunity to work in a dynamic and supportive team environment.
Engagement with cutting-edge IT systems and technologies.
Professional development opportunities in a fast-paced industry.
Collaborative culture that values innovative problem-solving.
Potential for career advancement within a leading organization.
Full Job Description
This role provides elevated customer service representative support for customer Service Desk operations. This role requires an individual that is very customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual needs to be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.
Primary Responsibilities:
Responsible for interacting with customers to handle service inquiries and problems.
Implement, troubleshoot and maintain a variety of IT systems.
Distinguish isolated user problems from enterprise-wide application/system problems.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Duties include examining customer problems, identifying & implementing appropriate corrective action to initiate an effective solution/repair or return.
This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.
Basic Qualifications:
To be considered, must have an active TS/SCI with a polygraph.
Bachelors degree and 8 or more years, or Masters and 6 or more years of prior relevant experience. Will consider additional work experience in lieu of a degree
Extensive experience providing elevated IT support across phone, remote, and hands-on hardware environments, applying independent judgment, originality, and innovative problem-solving to resolve a broad range of technical issues and assignments.
Extensive experience working and excelling in a face-paced environment
Extensive experience with troubleshooting complex issues in a growing environment
Strong time management skills
Strong oral and written communications skills
Physical Requirements: Ability to lift and move IT equipment (up to 30 60lbs) and crawl under desks for physical cabling or machine setups.
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Original Posting:October 8, 2026
Pay Range:Pay Range $92,300.00 - $166,850.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Holding
Leidos Holding Careers
Joining Leidos Holding presents an unparalleled opportunity to advance one's career with a leader in innovation and technology. The company offers a plethora of job opportunities aimed at fostering professional growth and development in a diverse and inclusive environment.
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Leidos Holding is actively seeking skilled professionals who are passionate about leveraging their expertise to drive innovation and leadership in their fields. With a variety of open positions, Leidos Holding provides a platform for individuals to challenge themselves in a dynamic work environment.
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At Leidos Holding, innovation is at the core of everything they do. Employees are encouraged to think creatively and push boundaries. The company supports this drive for innovation through comprehensive professional development and diversity training programs that are designed to enhance skills and foster leadership.
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Leidos Holding is committed to creating a workplace where diversity is not only recognized but celebrated. With a culture that values and promotes diversity, Leidos Holding ensures that all team members have the opportunity to contribute, learn, and grow.
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Employees at Leidos Holding enjoy a range of benefits designed to support their professional and personal lives. The company culture is built on a foundation of respect and integrity, providing a supportive and collaborative environment where every team member is valued.
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Leidos Holding is hiring! Explore job opportunities that match your skills and interests. Leidos Holding looks for driven, curious, and innovative individuals to join their team. Positions are available across various disciplines and experience levels.
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Leidos Holding encourages its employees to engage in networking within the company to discover new opportunities for career advancement. The leadership team at Leidos Holding is dedicated to supporting employees in their career paths with ample opportunities for networking and growth.
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Discover the exciting career opportunities at Leidos Holding today. With a commitment to employee growth, innovation, and diversity, Leidos Holding is the perfect place to advance your career. Check out the latest job listings and find your perfect fit at Leidos Holding.
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