Bachelor's degree or equivalent experience required
5-7+ years in consulting, advising, coaching, or managing a services-based business or franchise
Expertise in operational efficiencies, best practices, KPIs, and data analysis
Proficient in interpreting P&L statements and understanding financial impacts
Experience in cross-functional collaboration to meet customer needs
Strong computer skills, particularly in Microsoft Office
Excellent verbal and written communication skills
Willingness to travel up to 75% within assigned territory
Responsibilities
Act as a business consultant and coach, fostering trust with franchise partners to drive growth and profitability
Establish regular virtual and onsite meetings to understand franchise operations and provide insights
Develop expertise in Authority Brand tools and support systems to enhance franchise performance
Serve as a trusted advisor for franchisees during crises and celebrations
Prioritize requests from Franchise Support Center to connect with franchisees
Advise franchise partners on compliance with the Franchise Agreement and assist as needed
Conduct market meetings to promote collaboration among franchisees
Guide franchisees in developing a culture that aligns with company values
Deliver diagnostics on franchisee territory health
Review monthly Profit and Loss statements, including year-over-year revenue
Benefits
Competitive salaries
Paid time off (PTO)
Paid holidays
401(k) plan
Comprehensive benefits package
Full Job Description
The Sr. Franchise Business Consultant is the primary contact between the franchisor and the franchisee. You will act as the franchisee's connection to the Franchise Support Center ensuring there is a strong support system and trusted advisors in place. The FBC is responsible for providing management, operational, and financial support to franchise partners through a consultative relationship built on trust. The strength of that relationship will directly impact your ability to be an effective FBC. You are the coach, advising how franchisees should leverage our Systems of Business in the effort to help them reach their personal and business goals. The successful candidate will effectively monitor and measure the results of the franchise's goals and KPI's across their territory and brands.
Responsibilities:
Perform the role of business consultant and coach; building trust with franchise partners to influence growth and profitability within their franchise
Establish a regular cadence of virtual and onsite touch points to maintain a deep understanding of the business operations of our franchise partners, providing insights and assistance when needed
Develop a deep understanding of all available Authority Brand tools, platforms, and support systems available to our brands to maximize performance and instill trust with your franchisees
Become the person your franchisees seek out for advice, come to in a time of crisis, or to celebrate the victories they have experienced
Prioritize the requests of the FSC functions to connect with your franchisees
Advise our franchise partners on the importance of staying in compliance with the Franchise Agreement and assisting when needed in the efforts to help the franchise partner stay compliant
Conduct market meetings for your franchisees, bringing groups of franchisees together for the betterment of the group
Providing guidance to the franchisees in the development of their culture and how it acts as an extension of our company culture
Responsible for delivering franchisee territory 'health' diagnostics
Performing a monthly Profit and Loss statement reviews including YOY revenue
Other duties as assigned
Qualifications:
Bachelor's degree (B.A) or Equivalent experience required
5 - 7+ years of experience in the capacity of a consultant, advisor, coach, or in running a services-based business or franchise
Skilled in operational efficiencies, best practices, KPI's, and data analysis
Comfortable interpreting P&L statements and understanding how various initiatives may impact top & bottom lines
Experience partnering cross functionally to ensure your customers get what they need when they need it
Must have strong computer skills and be familiar with all Microsoft Office Programs
Communicates clearly and precisely in verbal and written forms
Ability to travel up to 75% to Franchisee locations within your assigned territory
We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more.
About Authority Brands
Authority Brands is a leading franchisor of home services, focused primarily on plumbing, electrical, and heating, ventilation, and air conditioning (HVAC) services. The company operates through a number of well-known brands, including One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky. Authority Brands is headquartered in Ann Arbor, Michigan and was founded in 2018.
