Bachelor's degree or equivalent experience required.
5-7+ years as a consultant, advisor, coach, or in a management role in a service-based business or franchise.
Expertise in operational efficiencies, best practices, KPIs, and data analysis.
Comfortable interpreting P&L statements and understanding their impact on business.
Experience in cross-functional collaboration to meet client needs.
Strong computer skills and proficiency in Microsoft Office programs.
Excellent verbal and written communication skills.
Willingness to travel up to 75% within assigned territory.
Responsibilities
Act as a business consultant and coach, fostering trust with franchise partners for growth and profitability.
Establish regular virtual and onsite meetings to understand franchise operations and provide insights.
Become an expert in Authority Brand tools to help franchisees maximize performance.
Serve as a trusted advisor for franchisees during challenges and successes.
Prioritize communication between franchise partners and Franchise Support Center.
Guide franchisees on compliance with the Franchise Agreement, providing assistance as needed.
Conduct market meetings to foster collaboration among franchisees.
Guide franchisees in developing a company-aligned culture.
Deliver territory 'health' diagnostics to assess franchise performance.
Review monthly Profit and Loss statements for trends and performance insights.
Benefits
Comprehensive benefits package including paid time off and holidays.
401(k) retirement plan.
Supportive work environment focused on employee development.
Full Job Description
The Sr. Franchise Business Consultant is the primary contact between the franchisor and the franchisee. You will act as the franchisee's connection to the Franchise Support Center ensuring there is a strong support system and trusted advisors in place. The FBC is responsible for providing management, operational, and financial support to franchise partners through a consultative relationship built on trust. The strength of that relationship will directly impact your ability to be an effective FBC. You are the coach, advising how franchisees should leverage our Systems of Business in the effort to help them reach their personal and business goals. The successful candidate will effectively monitor and measure the results of the franchise's goals and KPI's across their territory and brands.
Responsibilities:
Perform the role of business consultant and coach; building trust with franchise partners to influence growth and profitability within their franchise
Establish a regular cadence of virtual and onsite touch points to maintain a deep understanding of the business operations of our franchise partners, providing insights and assistance when needed
Develop a deep understanding of all available Authority Brand tools, platforms, and support systems available to our brands to maximize performance and instill trust with your franchisees
Become the person your franchisees seek out for advice, come to in a time of crisis, or to celebrate the victories they have experienced
Prioritize the requests of the FSC functions to connect with your franchisees
Advise our franchise partners on the importance of staying in compliance with the Franchise Agreement and assisting when needed in the efforts to help the franchise partner stay compliant
Conduct market meetings for your franchisees, bringing groups of franchisees together for the betterment of the group
Providing guidance to the franchisees in the development of their culture and how it acts as an extension of our company culture
Responsible for delivering franchisee territory 'health' diagnostics
Performing a monthly Profit and Loss statement reviews including YOY revenue
Other duties as assigned
Qualifications:
Bachelor's degree (B.A) or Equivalent experience required
5 - 7+ years of experience in the capacity of a consultant, advisor, coach, or in running a services-based business or franchise
Skilled in operational efficiencies, best practices, KPI's, and data analysis
Comfortable interpreting P&L statements and understanding how various initiatives may impact top & bottom lines
Experience partnering cross functionally to ensure your customers get what they need when they need it
Must have strong computer skills and be familiar with all Microsoft Office Programs
Communicates clearly and precisely in verbal and written forms
Ability to travel up to 75% to Franchisee locations within your assigned territory
Physical Requirements:
Work is performed in an office environment
Ability to exert up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
May be required to sit, stand, or walk for extended periods of time
Involves extended periods of looking at a computer monitor
Must be able to see, hear, talk, and type
We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more.
About Authority Brands
Authority Brands is a leading franchisor of home services, focused primarily on plumbing, electrical, and heating, ventilation, and air conditioning (HVAC) services. The company operates through a number of well-known brands, including One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky. Authority Brands is headquartered in Ann Arbor, Michigan and was founded in 2018.
