Role DescriptionAs a Sr. Forward Deployed Engineer, you'll lead the design, delivery, and ongoing optimization of automation solutions for Tennr's most complex customers: large-scale health systems, national provider groups, and enterprise partners. This is a highly technical, strategic, and customer-facing role that demands deep domain fluency, executive presence, and strong systems thinking.
You'll own enterprise-scale implementations end-to-end: from pre-sale discovery and business case alignment to go-live and expansion. You'll act as both a trusted technical advisor and a project lead, working closely with senior customer stakeholders and cross-functional teams at Tennr to ensure lasting success.
This role sits within a high-performance implementation pod and directly influences Tennr's go-to-market and product strategy.
Responsibilities- Lead end-to-end enterprise implementations, from discovery to post-go-live
- Align cross-functional teams and manage project delivery, risks, and change
- Conduct operational audits to identify workflow gaps and automation opportunities
- Design scalable, configurable solutions using Tennr's platform and APIs
- Reimagine processes with automation best practices, not just replicate legacy systems
- Collaborate with Product, Engineering, and Sales to shape solutions and delivery scope
- Maintain documentation, enable knowledge transfer, and improve internal delivery tools
- Support sales strategy, mentor junior team members, and influence product roadmap
Qualifications- 4+ years of experience in enterprise SaaS delivery or solution design
- A degree or minor in Computer Science, Engineering, or a related technical field is strongly preferred
- Strong understanding of APIs, systems integration, and technical architecture
- Proven ability to lead complex technical engagements with large enterprise customers
- Skilled at communicating technical concepts to both executive and technical audiences
- Experience navigating complex org structures and aligning cross-functional stakeholders
- Strong problem-solving skills with a focus on strategic, scalable solutions
- Business acumen and domain fluency - ideally in healthcare or similarly complex industries
- Comfortable with ambiguity and fast-paced, unstructured environments
- Demonstrated ability to mentor others and contribute to team-wide best practices
- High ownership mindset and urgency - proactive, resourceful, and impact-driven
Nice to Haves
- Familiarity with workflow automation, RPA, or enterprise integration platforms (e.g., MuleSoft, Workato)
- Background in consulting, solution architecture, or technical customer success
- Experience in startup environments or scaling delivery functions
Benefits- Beautiful new office at 345 Hudson Street
- Unlimited PTO
- 100% paid employee health benefit options
- Employer-funded 401(k) match
- Competitive parental leave
