Sr. Finance Renewals & Retention Manager

CrowdStrike Holdings, Inc.$130K — $200K *
Finance & Insurance
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years in FP&A, GTM/Sales Finance, Strategic Finance, banking, or consulting.
  • Proven SaaS/subscription experience with direct ownership of a renewals book.
  • Deep fluency in ARR, STR, GRR/NRR, churn, and contraction analysis.
  • Exceptional analytical skills with a strong foundation in Excel/Sheets and SQL; Python is a plus.
  • Proven experience in leveraging AI tools to enhance analysis and productivity.
  • Strong track record of forecast accuracy and ability to influence sales leadership.
  • Hands-on experience with Salesforce/CPQ and analytics tools like Tableau or Power BI.

Responsibilities

  • Own the renewals forecast with detailed analysis of STR, renewal rates, and churn.
  • Drive retention analytics and success metrics for GRR and NRR reporting.
  • Diagnose churn issues by creating a robust reason-code taxonomy and building early-warning signals.
  • Utilize AI and predictive techniques to enhance data analysis and reporting efficiency.
  • Translate insights into actionable strategies for churn mitigation and ARR growth.
  • Collaborate with sales leaders to validate pipeline assumptions and support renewal pricing strategies.

Benefits

  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees
  • Employee Networks and volunteer opportunities to build connections
  • Vibrant office culture with world-class amenities
  • Great Place to Work Certified™ globally
Full Job Description
About the Role:

Own the finance and analytics leadership for a multi-billion-dollar renewals business - one of the most important drivers of durable growth in CrowdStrike's SaaS business. Joining a fast-paced GTM Finance team, you'll be the subject matter expert for all things renewals: forecasting, reporting, and churn and contraction analysis, building the models and analyses that inform decisions by CrowdStrike's senior management team and support the company-wide planning process. This is a high-visibility individual contributor role for someone who has already supported or managed a renewals business and wants to own a business, not just report on it. We're looking for a deeply analytical finance professional who uses AI and modern data tooling to work faster and go deeper than a traditional finance role allows, partnering daily with Sales Operations, field and Renewals sales leaders, Deal Desk, Corporate Finance, and Data & Analytics team.

What You'll Do:
  • Own the renewals forecast - bottoms-up weekly, quarterly, and annual forecast covering subject-to-renew (STR), on-time renewal rates, price uplift, expansion, and churn/contraction. Reconcile to Corp FP&A's ARR and revenue plan; explain variances with quantified drivers.
  • Drive retention analytics & success metrics - own GRR, NRR, and logo retention reporting. Identify risk and whitespace across geo/theater, segment, channel/route-to-market, industry/vertical, product, cohort, tenure, and contract term.
  • Diagnose churn and contraction - partner with Sales Operations and Data & Analytics to build a rigorous reason-code taxonomy (budget cuts, M&A, competitive loss, low utilization, product gaps, sponsor change, right-sizing), validate data quality, build early-warning signals, and quantify at-risk ARR.
  • Apply AI to scale your impact - use AI/LLM tools and predictive techniques to accelerate analysis, mine unstructured inputs (renewal notes, CRM commentary, support and win/loss data) for churn signal, build propensity-to-renew and at-risk scoring, and automate recurring reporting and variance commentary.
  • Turn insight into action - size the addressable portion of churn, recommend targeted retention plays with expected ARR recovery, and measure realized impact.
  • Business partner - pressure-test pipeline coverage and capacity assumptions with sales leaders; support Deal Desk on complex renewal structures, pricing, uplift, and multi-year/co-term strategy; provide inputs to renewals quota and comp design.


What You'll Need:
  • 12+ years in FP&A, GTM/Sales Finance, Strategic Finance, banking, or consulting.
  • Proven SaaS/subscription experience with direct, hands-on ownership of a renewals book - forecasting STR, driving renewal rates and uplift, and partnering with a Renewals or field sales organization on a recurring cadence.
  • Deep fluency in ARR, STR, GRR/NRR, churn and contraction, expansion, multi-year and co-term dynamics, bookings-to-revenue bridges, and deferred revenue/RPO.
  • Exceptional analytical and quantitative skills - able to structure ambiguous problems independently, work with large and imperfect datasets, and reach a defensible conclusion without a template. Advanced Excel/Sheets modeling and SQL required; Python a plus.
  • Demonstrated use of AI tools to improve analytical output and productivity (LLM-assisted analysis, code/SQL generation, summarization of unstructured data, reporting automation), with sound judgment on validation, data governance, and where not to rely on AI.
  • Track record of forecast accuracy and credibility with senior sales leadership; strong ability to influence without authority and communicate complex analysis as a clear executive recommendation.
  • Hands-on with Salesforce/CPQ and one or more of Clari, Anaplan/Pigment, Tableau/Power BI/Looker, Snowflake/Databricks;
  • Bachelor's in Finance, Economics, Engineering, or a related quantitative field.
  • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.


Preferred:
  • MBA preferred
  • SaaS experience in a GTM Finance function
  • Cybersecurity or enterprise software; channel and multi-tier distribution economics
  • Predictive/statistical modeling (churn propensity, cohort, regression)


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Benefits of Working at CrowdStrike:
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe


CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $130,000 - $200,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here.

About CrowdStrike Holdings, Inc.

CrowdStrike Holdings, Inc. Careers

Joining CrowdStrike Holdings, Inc. presents an unparalleled opportunity to advance a career in the tech industry with a company at the forefront of digital security. As a leader in cybersecurity solutions, CrowdStrike Holdings, Inc. offers a range of job opportunities that cater to a variety of skills and experiences, from entry-level positions to senior leadership roles.

Explore Job Opportunities

CrowdStrike Holdings, Inc. is continuously seeking talented individuals who are passionate about protecting organizations against cyber threats. With a commitment to innovation and excellence, the company is hiring professionals who are eager to contribute to a team that values hard work and creative solutions.

Innovation and Professional Growth

At CrowdStrike Holdings, Inc., employees are encouraged to push the boundaries of technology and leadership. The company supports professional growth through robust training programs, including leadership development and diversity training, ensuring that every team member has the resources to thrive in their career.

Culture and Benefits

The culture at CrowdStrike Holdings, Inc. is dynamic and inclusive, fostering a workplace where diversity is celebrated and every voice is heard. Employees enjoy comprehensive benefits that support both their professional and personal lives, enhancing job satisfaction and team morale.

Internship Programs

For those starting their career, CrowdStrike Holdings, Inc. offers internship programs that provide a rich learning environment. Interns gain hands-on experience, working alongside seasoned professionals and participating in projects that deliver real-world solutions.

Networking and Career Advancement

CrowdStrike Holdings, Inc. emphasizes the importance of networking within the industry, offering numerous opportunities for employees to connect with thought leaders and innovators. These connections can lead to career advancement and a deeper understanding of the cybersecurity landscape.

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