5+ years of relevant experience, including 3+ years in project roles
Strong facilitation skills for complex process discussions
Proven project management abilities with multitasking proficiency
Excellent verbal, written, and presentation communication skills
Proficient in Microsoft 365 Suite, especially PowerPoint and Excel
Ability to build cross-departmental relationships
Self-motivated with a proactive approach
Responsibilities
Identify content development opportunities in partnership with business stakeholders
Collaborate with GPT and AI teams to enhance automation in content creation
Author and refine knowledge content for accuracy and usability
Act as a subject matter expert and team lead for content initiatives
Drive content reuse strategies for consistency across deliverables
Analyze content needs and processes to identify improvement opportunities
Benefits
Collaborative work environment with cross-functional teams
Opportunities for professional growth and development
Engagement with innovative technologies like AI
Impactful role influencing content quality and user experience
Dynamic, growth-oriented workplace culture
Full Job Description
The Sr. Field Business Analyst serves as a key contributor in identifying and advancing content development opportunities that align with business priorities and enhance the user experience across National Account Services. This role partners closely with business stakeholders, as well as GPT and AI teams, to strengthen knowledge management strategy and identify automation opportunities that improve the speed, quality, and scalability of content creation. Through a combination of business insight, technical expertise, and cross-functional collaboration, this position influences the quality and effectiveness of ADP's content deliverables and helps ensure persona-based information drives measurable business results for both users and colleagues across the organization. Success in this role requires proactive communication, initiative, adaptability, and the ability to work independently while also leading and coordinating the work of others in a dynamic, growth-oriented environment.
WHAT YOU'LL DO: Responsibilities
Partner with business stakeholders to identify content development opportunities and create persona-based content that supports business priorities and delivers measurable impact
Collaborate with GPT and AI teams to identify and advance automation opportunities that improve the speed, quality, and scalability of content development
Author, review, and refine knowledge content to ensure accuracy, usability, and alignment with business needs and user experience goals
Serve as a subject matter resource and team lead for peers by providing content expertise, guidance, and support across content development efforts
Partner with other content developers to drive effective content reuse strategies and improve consistency across deliverables
Analyze content needs, development processes, and operational impacts to identify improvement opportunities and help implement scalable content solutions
TO SUCCEED IN THIS ROLE: Requirements
Five years of related experience, including at least three years in a project specialist, project analyst or project manager role.
Proven ability to facilitate discussions and activities necessary to define and capture complex processes and procedures, analyze trends and recommend appropriate courses of action.
Experienced project management skills; successfully able to manage multiple assignments at once.
Superior verbal, written communication, and presentation skills.
Proficiency within the Microsoft 365 Suite, including PowerPoint and Excel.
Ability to build relationships with colleagues across departments and seniority levels.
Self-motivated and takes initiative.
Comfortable working independently or in a team.
BONUS POINTS: Preferred Qualifications
Experience within NAS Business Unit, including knowledge of our client based, products, and service offerings.
Experience working with ADP Lyric HCM.
Strong analytical, process orientation and problem-solving skills.
Strong attention to detail and ability to stay organized while working under pressure.
Strong desire to help others and enjoy sharing expertise to lift those around you.
Ability to work independently and in a team environment.
Experience working in a fast-paced, dynamic environment with competing priorities and tight deadlines.
Ability to translate customer experience findings into actionable feedback to influence decision-making and business optimizations.
