ESSENTIAL FUNCTIONS- The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
- Leads, architects, and participates in development of enterprise-level direction and strategy applicable to the Server/Cloud infrastructure; researches and evaluates current and emerging technologies and methodologies and makes recommendations for technology initiatives to meet HOPCo network needs.
- Performs Server/Cloud architect duties and participates in strategic planning to ensure effective technology solutions; analyzes capacity and forecasts growth requirements; monitors technology and industry trends and works closely with technology stakeholders to evaluate the uses of emerging technology to meet long-term business and operating strategies; participates in the evaluation of new technologies to determine their functionality, consistent with: HOPCo technology standards; interoperability, reliability and availability; supportability and expected return on investment; recommends hardware, software and communication media upgrades and enhancements to meet long-term needs; participates in lifecycle replacement planning processes.
- Serves as ultimate administrator for a large, complex, multi-segment, wired and wireless network infrastructure, including Firewall, Switches, and Access Points and internet connections; designs, develops, installs, integrates and maintains the infrastructure incorporating multiple technologies, components, protocols and vendor products and systems; establishes network standards, including naming conventions and address protocols; utilizing a variety of software and tools, monitors and analyzes network traffic and capacity utilization to achieve optimal performance and availability; analyzes data to identify and resolve reasons for communications bottlenecks.
- Provides lead architect and engineer direction and guidance and manages Server/Cloud upgrades and conversions; develops and recommends Server/Cloud contingency and disaster recovery plans; develops specifications for Server/Cloud hardware, software and cabling upgrades and enhancements; participates with the IT Leadership to evaluate and recommend network and systems hardware and software; develops and recommends cabling and connectivity standards, uses and levels.
- Evaluates and recommends software, tools, and utilities to aid in monitoring and managing network performance and security; develops and maintains network documentation and reference tools.
- Performs advanced troubleshooting on network hardware, software, and connectivity problems; performs third-tier problem resolution.
- Innovate and design new internal solutions that allow us to scale
- Troubleshoot third level technical support and systems administration tasks as escalated by Help Desk and partner teams.
- Plans, designs, configures, implements, maintains, and supports server hardware and software, and server management tools
- Strategic planning, disaster recovery, and redundancy
- Provides detailed project management documentation for all major projects and strategic plans.
EDUCATION- High school diploma or GED
- Industry Standard Technical Certifications (Cisco, Microsoft, VMware, ITIL)
EXPERIENCE- 10-15 years of experience in systems and cloud engineering, IT, or a related field.
- Proficiency in Azure, Microsoft Server Operating System(s) - Administration, Configuration, and Support.
- Experience with Networking Protocols, Hardware, and Infrastructure, such as Cisco/Meraki, Fortinet, Juniper, or Aruba.
KNOWLEDGE - Proficient with Network Fundamentals & Infrastructure
- Proficient in Windows Server, Azure, M365 Administration and Configuration
- Proficient in IT Security Fundamentals and Technologies
- Proficient in WAN and Telcom Technologies
- Healthcare IT Experience is a Plus
- Strong knowledge of cloud, systems and network engineering principles, methodologies, and tools.
SKILLS- Excellent analytical, problem-solving, and decision-making skills.
- Strong interpersonal and communication skills, with the ability to work effectively in a team environment.
- Detail-oriented and highly organized, with the ability to manage multiple projects simultaneously.
- Familiarity with industry standards, regulations, and best practices.
- Willingness to learn and adapt to new technologies and methodologies.
ENVIRONMENTAL WORKING CONDITIONS- Normal office environment
- Regional travel possible
PHYSICAL/MENTAL DEMANDS- Mobility: Frequent sitting for extended periods while working at a computer; occasional standing, walking, and moving between work areas.
- Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office technology.
- Visual Acuity: Ability to view detailed information on computer screens for long periods, including diagrams, system logs, and technical documentation.
- Lifting/Carrying: Occasional lifting, carrying, or moving of equipment, servers, and peripherals weighing up to 25 pounds.
- Posture/Ergonomics: Ability to maintain ergonomic posture while working with multiple monitors and devices; occasional bending, kneeling, or reaching to access equipment or cabling
- Stress Management: Ability to remain focused and composed in high-pressure situations, such as system outages or critical project deadlines.
- Adaptability: Willingness to learn and implement new technologies and methodologies in a rapidly evolving IT environment.
ORGANIZATIONAL REQUIREMENTS- HOPCo Mission, Vision and Values must be acknowledged and adhered to
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
