JOB SUMMARY

Leads the identification and implementation of optimal technical solutions for complex business challenges, ensuring seamless integration across systems. It involves developing and managing work plans for system upgrades and enhancements, overseeing configuration and maintenance across all environments, and analyzing workflows to improve processes and resolve operational issues. Responsibilities include authoring detailed specifications and documentation, designing and executing advanced test scenarios to validate system performance, and contributing to the development of technology standards and best practices. The position also provides input on resource estimation, ensures timely delivery of all tasks, and proactively addresses risks and variances to maintain project integrity.

ESSENTIAL FUNCTIONS

• Leads efforts to identify optimal technical solutions for complex business issues and ensures integration across systems.
• Develops and manages business work plans for analysis and testing of system upgrades, modifications, and enhancements.
• Oversees configuration, implementation, and maintenance of technical requirements across all environments.
• Analyzes and improves work processes, evaluates feasibility for medium to large projects, and resolves operational challenges.
• Authors detailed specifications and documentation, ensuring clarity and compliance with standards.
• Designs and executes advanced test scenarios, validating system integrity and performance.
• Contributes to defining technology standards and best practices.
• Provides input on resource estimation for projects and initiatives.
• Ensures timely completion of deliverables, proactively addressing risks and variances.

ADDITIONAL RESPONSIBILITIES

• ORGANIZATIONAL IMPACT: Works to achieve operational targets with significant impact on job area results. May be responsible for defined components of technical and/or broad projects or processes within job area.
• INNOVATION & COMPLEXITY: Responsible for making small to moderate improvements of technical processes, systems or products to enhance performance of the job area. Problems and issues faced are difficult and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues, job areas or specialties. Problems are typically solved through drawing from prior experience and analysis of issues.
• COMMUNICATION & INFLUENCE: Communicates with parties within and outside of own job area. May have responsibility for communicating with parties external to IS&T and Jefferson, which may include customers or vendors. Works to influence parties within and outside of the job area at an operational level regarding policies, practices and procedures.

QUALIFICATIONS

Education - Required

• High School Diploma/GED

Education - Preferred

• Bachelor’s Degree Computer Science or Healthcare
• Master’s Degree Computer Science or Healthcare

Experience - Required

• 4 years Direct Epic build, implementation and support experience and
• 7 years Progressive experience in Information Services or combination of Information Services and direct Health Care experience. and
• Medium to Large-scale implementation/upgrades and
• Comprehensive test plans development

Experience - Preferred

• 7 years Direct Epic build on current software version or
• 10 years Progressive experience in Information Services or combination of Information Services and direct Health Care experience and
• Project resource and budget management

Knowledge, Skills and Abilities - Required

• Large Hospital/IDN Information Technology Experience and/or Healthcare Operations Experience
• EPIC Application Certification plus one additional Primary or Secondary EPIC Certification
• Large Project Management
• Implementation/Upgrade Facilitation
• Integrated Systems Architecture Planning, Development and Implementation
• Technical Collaboration (e.g. Interfaces, Hardware and Reporting)
• Team Leadership
• Coaching and Mentoring
• Triaging On-call/DR/BC
• Strong oral and written communication skills

Licenses and Certifications - Required

• EPIC Certification - Epic Systems Upon Hire

Licenses and Certifications - Preferred

• PMP - Project Management Professional - Project Management Institute

Additional Qualifications

• Large Hospital/IDN Information Technology Experience and/or Healthcare Operations Experience
• Large Project Management
• Implementation/Upgrade Facilitation
• Integrated Systems Architecture Planning, Development and Implementation
• Technical Collaboration (e.g. Interfaces, Hardware and Reporting
• Team Leadership
• Coaching and Mentoring
• Triaging On-call/DR/BC
• Strong oral and written communication skills

VALUES AND HABITS

Put People First​

• Put People First: Create a safe environment where all colleagues feel supported and motivated to be their best at work.
• Build relationships: Build belonging, empathy, and collaboration.
• Engage with grace: Assume positive intent and share your perspective thoughtfully.
• Create moments: Affirm and acknowledge the contributions and efforts of others. ​

Do What's Right​

• Do What’s Right: Focus on how we work most effectively to get the best results.
• Prioritize What Matters: Clarify what’s most critical and why.​
• Align on Expectations: Translate priorities into agreed upon accountabilities and outcomes.
• Act with integrity: Behave ethically and honestly in all interactions and business practices.

Pursue Excellence​

• Pursue Excellence: Focus on learning and growth. ​
• Look and Listen: Explore new ways of working and stay curious by learning from others.
• Innovate with Intent: Try new ideas that support organizational priorities.
• Value Lessons Learned: Acknowledge progress and insights that come from striving to improve.