Job Description

The Sr. Director, Supply Chain Technology & Application Delivery is responsible for the strategy, delivery, performance, and continuous improvement of the technology platforms that support ODW's warehouse, transportation, integration, and operational execution needs. This leader owns the application portfolio supporting the warehouse footprint, including WMS, TMS, integrations, software development lifecycle frameworks, and related operational technologies. The role partners closely with Operations, Transportation, Customer Solutions, Automation, Data, Infrastructure, Security, and external vendors to deliver scalable, reliable, cloud-first solutions that improve customer onboarding, warehouse productivity, transportation execution, integration stability, and operational visibility.

Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Own the application strategy and roadmap for ODW's supply chain technology portfolio, including WMS, TMS, integrations, software development lifecycle frameworks, automation-enabling technologies, and other systems supporting warehouse and transportation operations.

1. Partner with business leaders to translate operational priorities, customer requirements, growth plans, and process improvement opportunities into clear technology roadmaps and delivery plans.
2. Lead delivery of application enhancements, new customer onboarding capabilities, facility launches, integrations, automation initiatives, and platform modernization efforts across ODW's warehouse footprint.
3. Drive cloud-first solution design, prioritizing scalable, secure, maintainable platforms and services that support operational reliability, speed to value, and long-term flexibility.
4. Oversee integration strategy and execution across customer, carrier, warehouse, transportation, automation, ERP, data, and third-party platforms, including API, EDI, middleware, and event-driven integration patterns.

Establish and mature software development lifecycle frameworks, release management practices, testing discipline, regression planning, production validation, and delivery governance to improve delivery confidence and reduce operational disruption.

1. Ensure mission-critical application stability through strong support processes, incident management, root-cause analysis, performance monitoring, problem management, and continuous improvement.
2. Partner with Operations, Engineering, Automation, and external providers to enable warehouse automation investments, including system readiness, integration design, testing, and operational adoption.
3. Manage vendor relationships and delivery partnerships, including software providers, implementation partners, managed services, offshore teams, and contract resources, to ensure high-quality outcomes and effective cost management.
4. Build, coach, and develop a high-performing team with the technical, functional, leadership, and business partnership capabilities needed to support ODW's growth and modernization agenda.
5. Lead budgeting, resource planning, prioritization, capacity planning, and delivery governance across internal teams, offshore partners, vendors, and project resources.
6. Maintain appropriate controls for security, compliance, disaster recovery, data integrity, change management, and technology risk within assigned application platforms.
7. Communicate effectively with executive leaders, business stakeholders, technical teams, and external partners regarding priorities, tradeoffs, delivery status, risks, and business impact.
8. Perform other related duties as assigned.

Minimum Qualifications

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, Supply Chain, Business, Engineering, or related field; equivalent experience will be considered.
• 10+ years of progressive technology leadership experience, including experience supporting warehouse, transportation, supply chain, logistics, or 3PL environments.
• 5+ years of experience leading application delivery teams, technology support teams, vendors, or blended onshore/offshore delivery models.

Skills and Background

Experience owning or supporting WMS, TMS, integrations, software development lifecycle frameworks, and related operational technologies in a multi-site warehouse, transportation, supply chain, logistics, or 3PL environment.

• Strong understanding of warehouse execution, transportation execution, customer onboarding, integration design, operational support, incident management, and production stability.

Working knowledge of cloud-first architectures, SaaS platforms, APIs, EDI, middleware/iPaaS, data flows, automation integrations, software development lifecycle frameworks, Agile delivery methods, release management, and testing practices.

• Proven ability to lead vendors, implementation partners, offshore resources, managed services, and cross-functional delivery teams to achieve measurable business outcomes.
• Strong business partnership skills with the ability to translate operational needs into technology priorities, delivery plans, support models, and executive-level communication.
• Demonstrated strength in strategic planning, people leadership, budgeting, vendor management, process improvement, risk management, and continuous improvement.

Language Requirements

• Ability to hear, read and comprehend, write, and communicate.

Physical and Mental Requirements

While performing the duties of this job, the associate is:

• Continuously required to sit, type, and perform repetitive wrist motion;
• Occasionally required to stand, walk, bend, squat/kneel, twist/turn, or reach.

Specific vision capabilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus (with or without corrective lenses).

The physical demands herein are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

Salary Pay Grade Level 22

Salary Range $165,750 to $221,000

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