Bachelor's degree or equivalent relevant experience
Significant experience in project management or related client-delivery environment at a senior leadership level
Proven track record in leading managers and multi-layered teams
Experience managing capacity demand and resource allocation across multiple projects
Demonstrated success in developing project management methodologies and performance standards
Experience using metrics to drive business improvements
Familiarity with eClinical technology or regulated delivery environments
Responsibilities
Establish and enhance the eCOA Project Management operating model
Define a consistent project delivery methodology across client portfolios
Translate business priorities into clear objectives for the PM organization
Lead capacity planning and resource strategy for the PM team
Monitor performance measures related to delivery health and quality
Collaborate with Portfolio Directors on resource needs and delivery risks
Lead the project management transformation roadmap, including technology enablement
Benefits
Flexible paid time off
Comprehensive benefits package
401(k) with company match
Collaborative and passionate work environment
Opportunities for professional growth and advancement
Full Job Description
About the Role: The Senior Director, Project Management provides strategic and operational leadership for the Project Management function within eCOA Delivery. This role is accountable for the project management operating model, resource and capacity strategy, delivery standards, leadership capability, performance insights, and ongoing transformation of the function.
Responsibilities:
Project Management Strategy and Operating Model
Establish and continuously improve the eCOA Project Management operating model, including delivery standards, governance practices, decision rights, and escalation paths
Define and maintain a consistent project delivery methodology that supports quality, accountability, and appropriate flexibility across client portfolios
Translate the eCOA business priorities into clear objectives, expectations, and operating practices for the PM organization
Ensure process changes are implemented consistently, reinforced by managers, and evaluated for effectiveness
Provide executive-level reporting and recommendations regarding the health and effectiveness of the PM function Capacity Resource Management
Lead capacity planning, demand forecasting, and resource strategy for the PM organization
Maintain an enterprise view of resource needs based on project volume, complexity, governance requirements, risk, and anticipated growth
Lead cross portfolio resource planning and resolve competing resources needs in collaboration with Managers, Project Management and Portfolio Directors
Establish transparent principles for project assignments, workload balancing, coverage, and continuity
Identify resource constraints, delivery risks, capability gaps, and develop plans to address them
Leadership and Talent Development
Lead, coach and develop the Managers, Project Management, ensuring consistent and effective people leadership across the function
Establish clear expectations for manager accountability, including coaching, workload management, performance, development, and delivery quality
Strengthen leadership capability in performance management, feedback, employee development, resource planning, risk identification, and operational decision making
Develop succession and talent plans for project management leadership and critical PM roles
Foster a connected project management community that shares knowledge, applies common standards, and learns across portfolios
Delivery Performance and Continuous Improvement
Define and monitor performance measures related to delivery health, quality, productivity, resource effectiveness, and consistency
Identify trends across portfolios and determine whether improvements are needed in staffing, capability, process, methodology, technology, or management practices
Work through the Managers, Project Managers to address execution gaps, inconsistent practices, and capability needs
Lead the project management transformation roadmap, including process simplification, workflow redesign, technology enablement, and responsible use of AI
Partner with Product, Engineering, Quality, Solutions Delivery, Customer Experience, and other functions to improve end-to-end delivery performance and the client experience
Partnership with Portfolio Directors
Establish a clear and effective operating partnership with Portfolio Directors that supports coordinated delivery with preserving distinct accountabilities
Collaborate on resource needs, portfolio priorities, delivery risks, and issues affecting client outcomes
Provide appropriate visibility into PM capacity, delivery performance, and actions affecting assigned portfolios
Maintain a consistent process through which Portfolio Directors provide timely, structured feedback on Project Manager effectiveness
Translate recurring portfolio-level feedback into improvements in PM capability, staffing, processes, or tools
Escalate unresolved cross functional issues or material business tradeoffs to the CPOO
Skills:
Strategic Leadership: Set direction and drive consistent execution across a complex project management organization
Leadership through Leaders: Develop strong people managers and building accountability, capability and succession across teams
Resource and Capacity Management: Effectively forecasts demand, balances workloads, and allocates resources across competing priorities
Operational Excellence: Uses data and insights to improve delivery quality, productivity, consistency, and performance
Cross-Functional Collaboration: Builds effective partnerships across eCOA Delivery, Product, Engineering, Quality, and Finance while maintaining clear roles and decision rights
Change and Transformation: Leads process improvement, technology enablement, automation, and AI-driven transformation with strong communication and change leadership
Education & Experience:
Bachelor's degree or equivalent relevant experience
Significant progressive experience in project management, program management, delivery operations, professional services, or a related client-delivery environment, including experience at a senior leadership level
Demonstrated experience leading managers and multi-layered teams with accountability for organizational capability, performance, resource planning, and talent development
Provide experience managing capacity demand and resource allocation across multiple projects, clients, or portfolios
Demonstrate success developing or improving project management methodologies, operating models, governance practices, and performance standards
Experience using operational and delivery metrics to identify trends, manage risk, and drive business and performance improvements
Demonstrated experience leading significant operational or organizational change, including the adoption of new processes, technologies, automation, or other productivity improvements
Experience working effectively across senior client, commercial, product, technical, and operational stakeholders
Experience within eClinical technology, life sciences, clinical research, SaaS, or another complex or regulated delivery environment
Additional Information:
Ability to travel based on client and business needs
What are the Perks?
Flexible paid time off
Comprehensive benefits package
401(k) with company match
Friendly, smart, passionate, and hard-working coworkers
Opportunities for professional growth and advancement
