VXI Global Solutions

Sr Director, Product Management

VXI Global Solutions$326K — $383K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Led a scaled product organization of 15-20 people.
  • Accountable for strategy and outcomes across a broad product portfolio.
  • Track record of impactful product development in consumer technology.
  • Experience translating customer insights into product strategies.
  • Built strong product teams that operate autonomously while aligned to strategy.
  • Navigated complex decision-making environments using data and judgment.
  • Background in consumer technology, financial services, or subscription businesses.

Responsibilities

  • Set a compelling product vision and strategy for significant areas of Chime.
  • Lead and structure a product team of 10-15 people for optimal performance.
  • Identify and develop opportunities to expand Chime's impact using market insights.
  • Own a broad portfolio of product initiatives, prioritizing effectively.
  • Develop senior talent within the product organization to strengthen leadership.
  • Collaborate with senior leaders across functions to drive measurable outcomes.
  • Influence company-level decisions and evolve product strategies as needed.

Benefits

  • In-office work policy with a flexible schedule including remote work options.
  • Backup care benefits for children, elders, and pets.
  • Comprehensive health and wellbeing benefits for all life stages.
  • Generous vacation policy and company-wide paid days off.
  • 1% of time off to support local community organizations.
  • Annual wellness stipend for health-related expenses.
  • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
  • Access to family planning reimbursement.
Full Job Description
Senior Director, Product
About the role

We are hiring a Senior Director of Product to help shape and lead some of Chime's most important opportunities for our members and our business. You'll lead a product organization of approximately 10-15 people, setting the vision and strategy across a broad, high-impact area while developing the leaders and teams responsible for bringing that strategy to life. You'll identify opportunities that can meaningfully expand Chime's reach and impact, make consequential choices about where we invest, and turn those opportunities into products and experiences members love. This is a highly strategic leadership role for someone who can move fluidly between setting a multi-year vision, leading a scaled organization, and partnering with senior leaders across Chime to define what comes next.

The base salary offered for this role and level of experience will begin at $326,000 and up to $383,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
  • Set a compelling product vision and strategy for a significant area of Chime, connecting member needs, market opportunities, and company priorities into a clear path forward.
  • Lead a product organization of approximately 10-15 people, creating the structure, leadership, and operating environment for teams to do their best work.
  • Identify and develop new opportunities to expand Chime's impact, using deep member understanding, data, experimentation, and market insight to determine where we should place our biggest bets.
  • Own a broad portfolio of product initiatives and make thoughtful investment and prioritization decisions across near-term opportunities and longer-term strategic bets.
  • Lead through experienced product leaders, developing senior talent, strengthening the leadership bench, and creating clarity and accountability across multiple teams.
  • Partner with senior leaders across Engineering, Design, Data, Marketing, Operations, and other functions to turn strategy into measurable member and business outcomes.
  • Serve as a senior product voice across Chime, influencing company-level decisions and helping shape how our products and product organization evolve as the business grows.
To thrive in this role, you have
  • Led a scaled product organization comparable to a 15-20 person team, including experience leading and developing experienced product leaders.
  • Owned a broad product portfolio or business area where you were accountable for strategy, investment, prioritization, and outcomes across multiple teams.
  • A track record of building and scaling products that delivered meaningful customer and business impact in a consumer technology environment.
  • Experience identifying significant new opportunities and translating customer, behavioral, and market insights into successful product strategies.
  • Built strong product teams and leadership benches, creating organizations that can move quickly and operate with significant autonomy while staying aligned around a common strategy.
  • Experience making consequential decisions in complex, ambiguous environments using a combination of data, experimentation, customer insight, and judgment.
  • Experience operating in consumer technology, financial services, marketplaces, subscription businesses, or another scaled digital product environment where trust, engagement, and customer experience matter deeply.

#LI-TP1 #LI-Onsite

What we offer for our full-time, regular employees
  • Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
  • Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
  • Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
  • Generous vacation policy and company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to family planning reimbursement
  • ♥ A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

About VXI Global Solutions

VXI Global Solutions is a business process outsourcing company that provides customer care, technical support, and back-office services to its clients. The company was founded in 1998 and has since grown to have over 30,000 employees across 42 locations worldwide. VXI Global Solutions prides itself on its ability to provide high-quality customer service and support to its clients, which range from small startups to Fortune 500 companies. The company's services are designed to help its clients improve customer satisfaction, reduce costs, and increase revenue.
Learn more about VXI Global Solutions
Size
30,000 employees
Industry
Founded
1998

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