Senior Director, Payments SRE
How you'll make an impact:
- Set the vision and org-level strategy for SRE across reliability, observability, automation, and incident management.
- Shape and scale the SRE function across multiple payments domains, leading other SRE managers and senior individual contributors.
- Lead the development of innovative solutions to complex reliability challenges in high-availability, low-latency payment systems.
- Drive cultural transformation that prioritizes reliability, operational excellence, and a blameless, continuous-improvement mindset.
- Ensure business continuity, disaster recovery, and compliance across the payments platform.
- Build and maintain relationships with executive stakeholders, representing the SRE organization in exec-level forums, reviews, and strategic planning sessions.
- Represent WEX in industry forums and conferences as a thought leader in reliability engineering.
- Drive hiring strategy, headcount planning, and long-term team capability growth.
Experience you'll bring:
- 15 years of experience in software engineering with 7 years of engineering management experience managing managers and ICs.
- Deep experience in cloud-native architecture and large-scale distributed systems.
- Deep expertise in system design, automation, and performance optimization.
- Deep knowledge of Kubernetes, service meshes, and distributed tracing.
- Hands-on experience with containerization and orchestration (Docker, Kubernetes).
- Experience with monitoring and logging platforms (Grafana, ELK stack, Splunk, or similar).
- Strong understanding of database reliability engineering (MySQL, PostgreSQL, NoSQL) and of networking and storage architectures.
- Proven experience with high-availability, low-latency systems and workloads requiring transactional integrity and consistency.
- Excellent incident command and crisis management skills.
- Strong experience with regulatory and compliance frameworks.
- Exceptional leadership skills with a proven track record of driving reliability improvements.
- Skilled at managing distributed teams and fostering psychological safety in high-stakes environments.
Preferred Qualifications:
- Understanding of PCI-DSS compliance and secure handling of payment data.
- Experience with real-time monitoring of payment flows and exceptions, partner/payment-gateway integrations, and failure recovery and idempotency in financial transactions.
- Familiarity with end-of-day reconciliation and cutoff schedules.
- Deep expertise in AI/ML for anomaly detection and predictive analytics in observability, and a track record of applying AI to solve significant Site Reliability and Operations problems.
- Strong financial acumen in cost optimization and cloud-spend strategies.
- Proven ability to align SRE practices with business goals and influence C-level executives on reliability strategy.
- Track record of building and leading SRE organizations across multiple domains or product lines.
- Ability to define and institutionalize reliability practices — standardized SLOs, blameless culture, and incident communications.
- Strong organizational and stakeholder-management skills across Engineering, Product, and Executive teams.
- Recognized thought leader with publications or conference talks in SRE.
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Pay Range: $210,000.00 - $249,500.00
