About the role
The Sr. Director, Operations Excellence reports to the VP, Business Operations and leads the company's continuous improvement and process standardization strategy. This role owns the governance framework underpinning the PMO function and leads the Sr. Manager, PMO, ensuring a consistent approach to initiative delivery across the business.
The Sr. Director, Operations Excellence partners cross-functionally with other business units to extend improvement methodologies into construction workflows, and serves as a key advisor to the VP, Business Operations on operational performance and initiative prioritization.
What you'll do
Operational Strategy & Continuous Improvement
• Define and lead the enterprise continuous improvement strategy, driving process standardization and efficiency across Business Operations
• Establish methodologies (e.g., Lean, Six Sigma, or similar) for identifying and executing improvement initiatives
• Own the governance framework underpinning the PMO function
Team Leadership
• Lead and develop the PMO function, including portfolio governance, playbooks, training, and change management execution
• Partner with other internal functions to extend improvement methodologies into system and process workflows
Cross-Functional Collaboration
• Partner with IT, Data, Business Transformation and other functional leaders to align improvement priorities with business goals
• Serve as a key advisor to the VP, Business Operations on operational performance and initiative prioritization
Performance Management
• Define and track KPIs measuring the effectiveness of improvement initiatives across the organization
• Present initiative outcomes and operational performance updates to senior leadership
Qualifications
Required
• Bachelor's degree required
• 10+ years of experience in operations, process improvement, or program management, including people leadership experience
• Demonstrated experience building or scaling a PMO or governance function
• Strong executive presence and communication skills
• Proven ability to work effectively with cross-functional and matrixed teams
Preferred
• MBA or other advanced degree
• Lean/Six Sigma certification (Green Belt or Black Belt)
• Experience in construction, real estate, or infrastructure industries
Benefits
• Comp - $230,700 - $304,700 along with an annual performance bonus
• 401k up to a 4% employer match that is fully vested upon enrollment
• 100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability
• Paid Time Off + Sick time
Applications will be accepted on an ongoing basis.
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