A Brief OverviewThe Senior Director of Facilities Services provides strategic leadership, and oversight of multiple departments, supporting SMP sites, and creating a safe and secure work environment. Reporting to the Chief Operating Officer, this position is accountable for, Environmental Health & Safety, Security, Site Support Services and Emergency Management. The position is responsible for creating, implementing, and maintain quality control indicators and adjusts operations as necessary to improve customer responsiveness and site operations. The position must be available to respond to building emergencies on a 24/7 basis, and work closely with other departments for joint problem solving of department issues.
LocationsStanford Medicine Partners
What you will do- Site Support Services
• Oversees all aspects regarding out-patient facilities, SMP project management (PD&C) and space planning.
• Oversight of budget management and process.
• Management of facilities and vendors.
• Overseas the capital projects team to ensure effective pricing and project management.
• Works in collaboration with AP, finance, real estate, etc.
• Creates, implements, and maintains management infrastructure for operational compatibility between Strategic Real Estate and Property Services.
• Develops and implements policies and procedures that guide and support the provision of services; ensures that policies and procedures are compatible with the function and goals of SMP which meet the external regulatory and statutory requirements.
• Directs preventative maintenance practices for optimum repair vs. replace consideration.
• Manages integral customer relationships and helps lead strategic direction and initiative.
• Oversees property management relationship and budget of SMP sites as it relates to facilities.
• Directs supplier services to include but not be limited to standardizing contracts, taking advantage of economies of scale, managing quality control and meeting regularly.
• Participates and recommends in the selection process of outside sources for needed services.
• Performs regular inspections for assessment of overall condition of property.
• Reviews proposed subleases/leases for reasonableness of operations and assess and deals with impacts on departments. - Security
• Designs, implements, and manages a straightforward, scalable Security framework, mapping strategy for all work force members, and creating a safe, secure, and compliant work environment.
• In partnership with SHC security, collaborates with clinic leaders (administrators and physicians) to create and implement safety systems, processes, and procedures for collection and dissemination of information and data, and complete trend analysis for continuous improvement purposes.
• Oversees SMP's security functions including training, education, badging, access, reporting of incidents, investigations, and auditing. Develops action plans to support SMP's Culture of Safety.
• Identifies organizational risks for security reports findings and corrective action plans to the Committee on Management Controls and Compliance (CMCC). - OEM (Emergency Management)
• In partnership with SHC OEM, this position supports the SHC OEM manager to carry out all aspects of a comprehensive OEM program for SMP and it's medical group partners.
• Reviews incident reports to ensure proper completion and prepares additional documents, as necessary, to report incidents to other administrative or regulatory agencies.
• Demonstrates advanced competence in Emergency Management, Emergency Preparedness, and Disaster Preparedness.
• Attends emergency preparedness meetings and recommendations to EOC and medical foundation leadership.
• Implements technology for mass notification and communication plans for incident response and recovery.
• Coordinates training programs and emergency action drills to prepare staff to respond quickly and effectively in emergencies and especially in the areas of earthquakes, brush fires, active shooter, and utility outages.
• Coordinates implementation of the medical foundation incident command center: identifies systems and operational opportunities and recommends solutions.
• Conducts exercises to test the medical foundation's response to a variety of crisis situations.
• Develops and thereafter, annually reviews and updates the medical foundation's emergency plan.
• Facilitates a team approach to the integration of Emergency Planning standards into routine process and activities. - EHS (Environmental Health & Safety)
• Develops and implements short-term and long-range objectives that are aligned with SMP's strategic goals.
• Leads the SMP's safety efforts and collaborates with executives, managers, employees and other workforce members to develop behavior-based safety programs that supports a culture of safety at all levels of the organization.
• Chairs the Environment of Care (EOC) Committee, providing oversight for safe and secure operations.
• Accountable for SMP's safety program, actively participates in safety management and planning, and ensures completion.
• Serves as SMP's Safety Officer and acts as point of contact for leaders, and external organizations including Federal, State, and Local agencies.
• Administers EH&S and Security programs; collaborates with clinic leaders (administrators and physicians) to create and implement safety systems, processes, and procedures for collection and dissemination of information and data, and complete trend analysis for continuous improvement purposes.
• Directs and provides oversight for Department personnel who manage programs for regulated medical waste (RMW) management and disposal, monitoring of temperatures for medication in cold storage, employee online and manual access of safety data sheets (SDS), Environment of Care rounding, inspections, and other related functions.
• Ensures objectives, scope, performance, and effectiveness of each of the EOC management plans are evaluated at least annually.
• Collaborates with other leaders to define key performance indicators (KPI's) and reporting metrics for submittal to the EOC Committee for their review.
• Correspond with clinical and facilities administrators design and devise policies and procedures for review and approval by the SMP Environment of Care Policy Committee.
• Responsible for equipment and supplies recall program.
• Identifies organizational risks for EH&S and reports findings and corrective action plans to the Committee on Management Controls and Compliance.
• Ensures on-going, organization-wide system of information collection and evaluation to identify deficiencies and opportunities for improvement relative to OSHA standards or any other regulatory agency requirements.
• As a member of the Patient Safety & Grievances Committee, responsible for safety event inquiries and investigations and participates in risk-cause-analysis to determine corrective actions needed.
• Manages, conducts, arranges, participates in, and evaluates the effectiveness of Environmental Tours to assess facility conditions and identify risk throughout all SMP suites and areas of operations.
• Oversees Department completion of annual risk assessment.
• Performs other duties as assigned and participates in organization projects as assigned.
• Adheres to safety, P4P's (if applicable), HIPAA and compliance policies.
Education Qualifications- Bachelor's Degree (or 4 additional years of relevant Director level experience in lieu of degree) in a work-related field/discipline from an accredited college or university.
- Master's Degree Health Administration or Business Administration preferred.
Experience Qualifications- Ten (10) years progressively responsible and directly related work experience.
- Four (4) years of supervisory or management responsibility.
Required Knowledge, Skills and Abilities- Strong verbal/written communication and listening skills; including excellent interpersonal skills and telephone communication.
- Ability to maintain composure during challenging interpersonal interactions.
- Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
- Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public.
- Proficiency in the operation of a computer using Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
- Skill in identifying and resolving problems.
- Ability to interpret, adapt and apply guidelines and procedures.
Physical Demands and Work ConditionsPhysical Demands- Constant Sitting.
- Frequent Walking.
- Occasional Standing.
- Occasional Bending.
- Occasional Squatting.
- Occasional Climbing.
- Occasional Kneeling.
- Seldom Crawling.
- Constant Hand Use.
- Constant Repetitive Motion Hand Use.
- Frequent Grasping.
- Occasional Fine Manipulation.
- Frequent Pushing and Pulling.
- Occasional Reaching (above shoulder level).
Lifting- Frequent lifting of 0 - 10 lbs.
- Occasional lifting of 11 - 20 lbs.
- Seldom lifting of 21 - 30 lbs.
- Seldom lifting of 31 - 40 lbs.
- Seldom lifting of 40+ lbs.
Carrying- Frequent lifting of 0 - 10 lbs.
- Occasional lifting of 11 - 20 lbs.
- Seldom lifting of 21 - 30 lbs.
- Seldom lifting of 31 - 40 lbs.
- Seldom lifting of 40+ lbs.
Working Environment- Occasional Driving cars, trucks, forklifts and other equipment. May be required to drive personal vehicle to sites.
- Constant Working around equipment and machinery. Office equipment (computers, phones, fax, copy machines, printers, 10-key, etc.).
- Seldom Walking on uneven ground.
- Seldom Exposure to excessive noise.
- Seldom Exposure to extremes in temperature, humidity or wetness.
- Seldom Exposure to dust, gas, fumes or chemicals.
- Seldom Working at heights.
- Seldom Operation of foot controls or repetitive foot movement.
- Seldom Use of special visual or auditory protective equipment.
- Seldom Use of respirator.
- Seldom Working with biohazards such as blood borne pathogens, hospital waste, etc..
- Seldom Other (please list each item under Comments):.
Blood Borne Pathogens- Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
Travel RequirementsThese principles apply to ALL employees:Commitment to Providing an Exceptional Patient & Family ExperienceUniversity HealthCare Alliance dba Stanford Medicine Partners sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family's perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
Base Pay Scale: Generally starting at $81.45 - $107.91 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
