This is an exceptional opportunity to join a high-growth, highly visible business that is experiencing significant expansion and investment. The Senior Director, Clinical Solutions Enablement will play a pivotal role in shaping strategy, driving execution, and delivering results across a portfolio exceeding $250M in annual revenue. This position offers direct exposure to senior leadership, enterprise-wide influence, and substantial opportunities for career advancement within Optum and UnitedHealth Group.
If you are energized by building scalable businesses, leading transformational initiatives, leveraging emerging technologies such as AI, and influencing outcomes across a complex organization, this role offers a unique platform for impact and professional growth.
The Senior Director, Clinical Solutions Enablement serves as the operational and strategic leader supporting the Clinical Technology Market President/General Manager and functions as an acting Chief Operating Officer for the market.
This leader will drive strategic planning, operational performance, market expansion, profitability, innovation, and customer success initiatives across the Clinical Solutions portfolio. Working in a highly matrixed environment, the Senior Director will partner with leaders across sales, operations, product, technology, consulting, marketing, and executive leadership teams to achieve aggressive growth objectives and strengthen Optum's market position.
The ideal candidate is a strategic healthcare executive with solid business acumen, a proven track record of leading growth initiatives, and the ability to influence and execute across multiple stakeholders and organizations.
Why This Opportunity Stands Out- Join a rapidly growing business with significant strategic importance across Optum
- Influence business strategy and operational execution for a portfolio exceeding $250M in annual revenue
- Partner directly with executive leadership across Optum Insight, Optum Health, Optum Rx, and UnitedHealth Group
- Drive enterprise-scale initiatives focused on growth, innovation, customer success, and operational excellence
- Help shape the adoption of AI-enabled solutions and emerging technologies across healthcare operations
- Gain exceptional visibility and opportunities for continued leadership growth and career advancement
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities: Business Leadership & Growth
- Serve as the operational and strategic leader supporting the Clinical Technology Market President/General Manager
- Provide P&L leadership and oversight for the clinical market
- Develop, execute, and monitor strategic plans supporting a market portfolio exceeding $250M in annual revenue
- Lead market-based initiatives that drive revenue growth, profitability, customer satisfaction, and operational excellence
- Identify market opportunities, competitive threats, industry trends, and growth initiatives to support business expansion
- Drive business rhythm activities, including performance management, growth planning, operational reviews, and accountability measures
- Collaborate with executive leadership to establish market priorities and investment strategies
Strategic Planning & Execution
- Develop detailed operational and growth plans and provide ongoing updates to leadership regarding progress and outcomes
- Partner with product, technology, operations, and commercial teams to execute strategic initiatives and accelerate growth
- Refine capital investment plans and monitor achievement of business objectives and expected returns
- Establish market objectives and key performance indicators and drive accountability across matrixed teams
- Build and implement scalable operating models and standard processes that improve consistency, efficiency, and performance
Client & Market Leadership
- Act as the voice of the market and represent customer priorities across the organization
- Serve as a key escalation point for market teams and executive stakeholders
- Build trusted relationships with clients and internal leaders to drive successful outcomes
- Identify risks and opportunities related to client growth, operational performance, talent planning, and resource allocation
- Drive customer-centric strategies that support retention, growth, renewal rates, and Net Promoter Scores
Matrix Leadership & Collaboration
- Lead and influence cross-functional teams in a highly matrixed environment
- Align stakeholders across product, technology, operations, growth, consulting, and marketing functions
- Foster collaboration across clinical market teams to share best practices, address client challenges, and identify expansion opportunities
- Drive accountability and alignment across direct and indirect reporting relationships
AI, Innovation & Digital Transformation
- Use enterprise-approved AI tools to streamline workflows, automate routine processes, enhance decision-making, and improve operational efficiency
- Evaluate emerging AI technologies, healthcare trends, and market innovations to inform solution design and business strategy
- Partner with product and technology leaders to identify opportunities to leverage AI, automation, data analytics, and digital capabilities to improve customer outcomes and business performance
- Champion the responsible adoption of AI-enabled solutions while ensuring alignment with organizational governance, compliance, and customer requirements
- Foster a culture of innovation and continuous improvement across the organization
Culture & Leadership
- Create a high-performing, accountable, and results-oriented environment
- Demonstrate Optum and UnitedHealth Group values in all interactions
- Lead through influence, collaboration, transparency, and servant leadership principles
- Coach, develop, and inspire teams to achieve exceptional business outcomes
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: - 10+ years of leadership experience across healthcare, consulting, product management, account management, sales, operations, and/or P&L management
- 5+ years of healthcare industry experience, particularly working with clinicians, providers, provider organizations, and provider networks
- 5+ years of client-facing experience, including relationship management, issue resolution, executive communication, and account growth
- 5+ years of demonstrated experience leading within complex matrixed organizations
- 3+ years of P&L leadership experience with accountability for business performance and results
- 3+ years of experience driving process improvement, operational transformation, and organizational effectiveness
Preferred Qualifications: - Experience leading and/or supporting clinical programs
- Experience supporting Optum Markets (Providers, Employers, Payers, Federal/State government, Emerging Markets)
- Experience working across UHG, Optum and/or UHC lines of businesses
- Direct experience working with product and technology teams
- Experience across Analytics, Care Continuum Delivery, ITO, AI and Revenue Cycle services for Providers
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 - $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
