Sr. Director, ACH Operations (Hybrid)
As Sr. Director, ACH Operations, you will oversee the day-to-day work of Capital One’s ACH (Automated Clearing House) network, ensuring the accurate and timely processing of ACH payments while adhering to compliance regulations, managing risk, and resolving any discrepancies that may arise. You will be responsible for all file processing during Fed processing hours throughout the week and also the handling of returns and exceptions. You will be responsible for influencing simplification, automation, and modernization efforts across these critical business processes. You will partner with and advise ACH initiation teams across all Capital One lines of business. You will manage all well-managed activities for the ACH payment rail, including leading through incidents, risk events, audits, and exams. You will play a key role in defining the future agenda for the ACH payment rail and partner effectively with other payment rail leaders to drive Capital One’s payment capabilities forward. You will actively engage in NACHA and other key industry forums to represent Capital One’s perspective as one of the largest users of the ACH network.
Key Competencies: Strategic Orientation
- A strategic thinker who can effectively design, influence and execute against high impact initiatives and complex problems
- Forward lean on using technology in operations to drive value for the business
- Curiosity about macro trends; has a strong outside-in perspective
Results Focused
- Proven track record in delivering high quality results and executing consistently well managed operations
Communication
- Highly effective communicator with the ability to communicate complex content at various levels
Problem Solving
- Strong analytical problem solving skills
- Demonstrated ability to leverage data, judgment, and experience to make complex decisions
Collaboration, Influencing and Leadership
- Experience in leading Operations teams through technology transformations; Proven ability to work collaboratively with product and tech teams from discovery through delivery of new features
- Team player with management experience; solid track record of influencing others, building partnerships, and ability to interact with all levels of the organization
- Serve as an inspiring role model, a leader the team wants to emulate; inspire followership, associate growth, and excitement around the vision and future
- Ability to attract and retain top talent for the organization
Location: This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.
Basic Qualifications
- High School Diploma, GED, or equivalent certification
- At least 5 years of financial services experience
- At least 5 years of people management experience
- At least 7 years of experience in risk management, payments, project management, process management, operations, or a combination
Preferred Qualifications
- Bachelor's Degree or military experience
- At least 3 years ACH experience
- PMP, Lean, Agile or Six Sigma certification
- NACHA certifications
- At least 3 years experience leading through technology transformation for an operational team
- At least 10 years of experience serving in a strategic initiatives, risk management, payments, operations, or project management lead role in a large, matrixed organization
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $229,700 - $262,100 for Sr. Director, Process Mgt
Richmond, VA: $208,800 - $238,300 for Sr. Director, Process Mgt
Riverwoods, IL: $208,800 - $238,300 for Sr. Director, Process Mgt
Wilmington, DE: $208,800 - $238,300 for Sr. Director, Process Mgt
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
