Job DescriptionThis role can be based remotely in the United States. The Senior Director, Client Services leads strategic enterprise client relationships, with accountability for retention, growth, profitability, service excellence, and client experience. This role advises senior client stakeholders, shapes account strategy, drives measurable outcomes, and models best-in-class account leadership.
We are committed to fair and transparent compensation. The salary range for this role is based on several factors including experience, skills, and qualifications and is $140,000 to $155,000.
Essential Duties and Responsibilities- Lead a portfolio of strategic enterprise clients, driving retention, profitable growth, and satisfaction.
- Advise senior client stakeholders, anticipate needs, and recommend solutions aligned with business and mobility priorities.
- Develop and execute account plans covering client objectives, revenue, profitability, and service delivery.
- Lead executive reviews, strategic planning, escalations, and performance improvement initiatives.
- Use program, market, service, and financial data to identify risks, opportunities, and improvements.
- Partner across internal teams to deliver integrated client outcomes and complex strategic initiatives.
- Support sales and account expansion through industry expertise, client insight, and strategic leadership.
- Represent Graebel through industry engagement and develop client-facing thought leadership and recommendations.
- Mentor team members and model executive presence, sound judgment, accountability, and consultative leadership.
Required Skills- Client Leadership & Executive Presence
- Builds trust and credibility with senior clients and internal partners.
- Communicates clearly and confidently in executive settings.
- Execution & Accountability
- Independently manages competing priorities with strong follow-through.
- Remains organized, agile, and effective in a changing environment.
- Business Acumen & Consultative Thinking
- Uses financial, program, and market insights to identify risks and opportunities.
- Provides practical, client-focused recommendations with sound judgment.
- Technology & Analytics
- Proficient in Excel, PowerPoint, Salesforce or similar CRM, analytics tools, and Copilot.
- Turns data into clear recommendations and action plans.
Required Experience- Bachelor's degree in business, human resources, global mobility, or a related field; equivalent experience considered.
- 10+ years in global mobility, relocation, client services, account management, or related professional services.
- Success leading complex enterprise portfolios, executive relationships, retention, growth, profitability, and client satisfaction.
- Experience with executive reviews, strategic account plans, performance improvement, and cross-functional initiatives.
- Strong commercial acumen, including budgets, client financial performance, revenue, and margin improvement.
- Excellent leadership, communication, analytical, presentation, organizational, and problem-solving skills.
- Proficiency with Microsoft Office, Salesforce or a comparable CRM, and reporting or analytics tools.
COMPENSATION AND BENEFITS
As a testament to our commitment to diversity, equity, inclusion, and belonging, and in alignment with our commitment to fair and transparent compensation, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $140,000 to $155,000.
At Graebel, where we truly value the exceptional contributions of our dedicated team-yes, that means YOU-we've crafted a benefits package with your success in mind. Enjoy a comprehensive benefits package including a 401(k) plan, top notch health insurance (covering medical, dental, and vision), and find support through our Employee Assistance Program. Enjoy well-earned breaks with paid time off that grows with your years of service to the company, paid holidays each year, and volunteer paid time off! Secure your future with life insurance and disability coverage. Join us to elevate your work life experience!
