5+ years of experience in healthcare, focusing on patient access
Proven experience in designing and implementing workflows, policies, and procedures
Strong leadership skills with experience managing teams
Ability to translate complex concepts into executable workflows
Responsibilities
Lead and develop the access design department and governance models
Define the enterprise operating model for access design and template management
Facilitate complex access design and governance decisions
Oversee centralized template design and governance
Own governance of scheduling decision trees and access logic
Ensure alignment between decision logic and operational workflows
Lead performance management for access design and templates
Partner with clinical, operational, and digital teams for reliable scheduling execution
Drive continuous improvement in access-driven scheduling practices
Benefits
Participation in professional organizations and continuing education
Opportunities for ongoing personal and professional development
Compliance with regulatory standards training
Support for internal committees related to access and quality initiatives
Full Job Description
Job Description
Nemours Children's Health is seeking a Sr Director, Access Design (Business Apps-scheduling) to join our team in Wilmington, Delaware.
The Senior Director of Access Design leads enterprise access design and standardization by overseeing decision supported scheduling design, and centralized template management. This role manages Access Strategists and the template specialist team, ensuring scheduling workflows, decision logic, and template structures are aligned, scalable, and grounded in operational reality to support consistent patient access.
The Senior Director serves as the primary link between clinical, operational, and system teams to translate access design into clear, executable workflows across all scheduling channels. They are accountable for governance, performance outcomes, and continuous improvement, ensuring decision trees and templates effectively manage demand, optimize provider capacity, and maintain consistency across regions and specialties. This role reports to the AVP, Access Design & Transformation.
Essential Functions:
Lead and develop access design department, governance models, setting direction, priorities, performance expectations, and building team capability.
Define the enterprise operating model for access design and template management, including team structure, workflows, and standards for consistent execution.
Serve as the senior facilitator and escalation point for complex access design, template, and governance decisions, balancing clinical intent, operational realities, and system constraints.
Oversee centralized template design and governance, ensuring alignment to enterprise standards, sustainability, and specialty needs.
Own enterprise governance of scheduling decision trees and access logic, including intake, prioritization, decision-making, and sustainment.
Ensure alignment between decision logic, template design, and operational workflows to optimize demand management, provider capacity, and timely patient access.
Accountable for ensuring provider schedules are full and remain optimized over time, leveraging template design, demand shaping, and access strategies to minimize gaps and maximize capacity utilization.
Lead performance management for access design and templates, using data to identify variation, gaps, and opportunities to improve fill rates, access, and efficiency.
Partner across clinical, operational, and digital teams to align design, system capabilities, and execution, ensuring reliable performance across all scheduling channels.
Lead adoption and sustainment of access-driven scheduling practices; define enterprise metrics (including schedule fill rates and access outcomes) and drive continuous improvement using structured problem-solving.
Leads with a continuous improvement mindset, focused on everyday improvement while fostering a culture of respect, accountability, rigor & discipline.
Participate in professional organizations and continuing education, ongoing personal and professional development to stay current with industry trends and best practices.
Ensure required annual training programs and meetings in compliance with regulatory standards (e.g., Joint Commission, legal mandates).
Support internal committees or workgroups as needed to advance organizational initiatives related to access, quality, safety, and service excellence.
Job Requirements:
Bachelor's Degree required.
Minimum of five (5)+ years experience required.
Experience in healthcare with emphasis on patient access required.
Demonstrable experience in design, documentation and implementation of workflows, policies and procedures required.
#LI-EP1
About Nemours Children's Health
Nemours Children's Health Careers
There has never been a better time to explore the diverse job opportunities at Nemours Children's Health, a leading organization in pediatric healthcare. Nemours Children's Health is renowned for its commitment to innovation and excellence in child health services.
Work You’ll Do
Join Nemours Children's Health to assist in transforming pediatric healthcare and improving the lives of children across the nation. Nemours Children's Health stands at the forefront of medical innovation and patient care, making it an ideal environment for professionals looking to make a significant impact.
Engage in meaningful work that combines cutting-edge technology, deep industry expertise, and a passion for enhancing children's health outcomes. Nemours Children's Health offers a unique position in the marketplace, enabling team members to lead in pediatric healthcare through advanced technology and innovative healthcare solutions.
Collaborate with a dedicated team of healthcare professionals who are committed to driving change and fostering a culture of excellence and compassion.
Nemours Children's Health Employment Opportunities
The team is actively building its workforce to support and advance pediatric healthcare services. Nemours Children's Health offers a variety of positions, from clinical roles to administrative support, each contributing to the overarching goal of children's health and wellness.
Innovative Work and Career Growth
Nemours Children's Health is home to a vast network of healthcare professionals—each dedicated to pediatric care and committed to leadership and professional growth. The organization encourages continuous professional development and leadership training to ensure that team members are equipped to lead and innovate in their fields.
Be Part of a Diverse and Inclusive Team
Nemours Children's Health prioritizes diversity and inclusion, creating a welcoming environment where all team members can thrive. The organization offers diversity training and promotes a culture where different perspectives are valued and celebrated.
Future-Proof Your Career
Nemours Children's Health provides extensive support for career advancement, including professional development programs, certification support, and leadership training. The potential for growth within the organization is substantial, driven by a commitment to internal promotion and professional enrichment.
Explore Job Opportunities and Internships
Nemours Children's Health offers a range of job opportunities and internships, providing a pathway for those at the start of their careers to gain valuable experience in the healthcare industry. Positions are designed to harness the skills and enthusiasm of new entrants to the professional world, integrating them into a team that is passionate about children's health and well-being.
The Nemours Children's Health Network
By joining Nemours Children's Health, team members become part of a respected network known for its commitment to innovation and quality care. The collaborative environment ensures that all members have access to the tools and resources necessary to excel in their roles.
Stay Connected
Join the Team
Search open positions that match your skills and interests. Nemours Children's Health looks for passionate, curious, creative, and solution-driven team players.
SEARCH NEMOURS CHILDREN'S HEALTH JOBS
Keep Up to Date
Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at Nemours Children's Health.
READ CAREERS BLOG
Job Alert Emails
Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Nemours Children's Health.
