The Engineering Support team provides tier 3/4 production support encompassing large number of highly scalable services and is also responsible for providing multifaceted services to software product development teams and supporting production Deployment and Operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. In this job, you will wear multiple hats.
Some of the key job functions:
• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines.
• Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projects.
• Software deployment support in staging and production environments.
• Develop tools to aid operations and maintenance.
• System and Support status reporting.
• Operational ownership of one or more Prime services or components.
• Customer notification and workflow coordination and follow-up to maintain service level agreements.
• Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.
• Driving operational efficiency across engineering and other technical teams.
Basic Qualifications
- 5+ years overall development/technical support experience (less with Master's Degree in technology)
- Experience in Perl or equivalent programming/scripting language
- Knowledge of Java based technologies
- Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
- Ability to write intermediate/advanced level database queries
- Experience with networking (DNS, TCP/IP, SSL, DHCP, Load Balancing), web services (SOAP, XML), systems administration (Unix/Linux), highly scalable/available Service Oriented Architectures, understanding of monitoring and metrics.
- B.S. in Computer Science, Engineering or a related technical field
Preferred Qualifications
- Proven ability to troubleshoot and identify the root cause of issues.
- Demonstrated skill and passion for operational excellence.
- Experience in a 24/7 production environment is a plus.
- Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals and gets the right things done.
- Prior experience with UNIX system administration is a plus.
- Data analytics/BI
