ULTA Salon, Cosmetics & Fragrance, Inc

Sr DC Manager

ULTA Salon, Cosmetics & Fragrance, Inc • $102K — $174K *
Fresno, CA 93722In-Person
Retail & Consumer Goods
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent work experience
  • 5+ years of supply chain, distribution center or warehouse experience preferred
  • Strong leadership and team engagement skills
  • Excellent analytical and problem-solving abilities
  • Demonstrated proficiency with process improvement

Responsibilities

  • Inspire and lead high-energy, results-driven teams
  • Identify opportunities for operational growth and improvement
  • Monitor and analyze daily KPIs and take necessary actions
  • Manage a team of up to 8 Operations Managers and 150-250 associates
  • Develop partnerships with leaders across shifts for complex problem solving
  • Ensure compliance with company policies and safety regulations
  • Develop and implement strategies to improve operational productivity

Benefits

  • Promotes a culture of continuous improvement and accountability
  • Encourages career development and professional growth
  • Fosters a guest-centric high-performing environment
  • Offers an opportunity to lead cross-functional teams
  • Provides an engaging and dynamic work atmosphere
Full Job Description
GENERAL SUMMARY & SCOPE
Leads the facility's teams of Operations Managers, providing strategic direction and oversight to deliver operational excellence and achieve financial and service goals. This role drives alignment and collaboration across retail, operations, and eCommerce functions, ensuring consistent execution of business strategies. Responsible for optimizing performance, people, and processes, the Senior Operations Manager partners effectively across all levels of the organization - implementing operational upgrades, influencing outcomes, and fostering a culture of accountability and continuous improvement. The role applies strong strategic and analytical skills to advance both short- and long- term planning, while enhancing the "can-do culture that inspires high-performing teams. Success in this position requires equal parts creativity, innovation, and business acumen. By developing smart, intuitive standard operating procedures (SOPs) and guiding Operations Managers to deliver results, the Senior Operations Manager elevates performance across the facility.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
Our Senior Operations Managers are champions of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance
  • Inspires, leads, and motives high-energy, results-driven teams in a fast-paced retail and eCommerce operations environment. Effectively leads cross-functional management teams with diverse goals and responsibilities.
  • Applies strong business acumen to identify opportunities for growth and operational improvement. Proactively identifies, addresses, and recommends solutions for any operational issues that may impact the associate experience, service levels, and guest satisfaction.
  • Ensures teams and departments achieve or exceed productivity goals each week.
  • Monitors and analyzes daily KPIs and takes necessary action to meet or exceed goals.
  • Maintains consistent, reliable attendance to support business needs.
People
  • Manages and leads a team of up to 8 exempt Operations Managers, who lead 150-250 full-time non-exempt associates, including hiring, onboarding, training, performance management, and career development.
  • Champions and models Ulta Beauty's mission, vision, and values.
  • Demonstrates high standards of associate safety, customer service, and servant leadership.
  • Provides coaching and feedback to improve individual and team performance, sharing best practices to drive consistency and excellence.
  • Plans and coordinates non-exempt and exempt team staffing needs.
  • Develops partnerships with all leaders across shifts to make decisions and solve complex problems in a fast-paced environment.
  • Leads and executes best practices to promote associate engagement and to enable a high-performing workforce to contribute to the company's strategic growth and business objectives
  • Role models behaviors aligned to a values-based, guest-centric, high performing culture with an emphasis on embracing our competencies and delivering with subject matter expertise
  • Partners across the network organization to coach and develop leaders to ensure they are building culture action plans that best align to our people strategies and business initiatives
  • Participates in talent calibration, culture survey action planning, goal setting and rollout, performance review consultation, and IDP creation/execution.
  • Attends mandatory training and meetings to enable continuous professional development, completes all training on time.
Process
  • Maintains thorough knowledge of and ensures compliance with Ulta Beauty policies, procedures, and standards.
  • Ensures adherence to all safety regulations.
  • Develops and implements operational strategies to improve efficiency and productivity.
  • Learns and adapts quickly to new processes, communicating changes clearly across team and shift. Maintains outstanding DC operational standards, including cleanliness department, work areas, and building spaces.
  • Protects company assets by following loss prevention best practices and procedures.
  • Executes other operational tasks as directed.
Education
  • Bachelor's Degree or equivalent work experience
Experience
  • 5+ years previous supply chain, distribution center or warehouse experience is preferred
Skills
  • Strong leadership and team engagement skills
  • Demonstrated knowledge of distribution and eCommerce operations in a retail environment
  • Excellent analytical and problem-solving abilities
  • Developed communication skills
  • Ability to work independently and as part of a team
  • Professional communication skills
  • Proven proficiency with process improvement
  • The ability to lead cross-functional teams with diverse goals and responsibilities
  • Demonstrated skill in driving initiatives related to teams, projects and quality
  • Excellent analytical and organizational skills, to include troubleshooting, prioritizing and multi-tasking
  • The ability to quickly learn business processes outside one's area of expertise
  • Nimbleness, with the innovation to apply process improvement initiatives
  • English Proficient
  • Demonstrated time management and organization skills
  • Agile planning and prioritizing
  • Ability to build strong cross-functional partnerships/ relationships with peers
  • Computer skills including MS Office, Excel, WMS Application.
SPECIAL POSITION REQUIREMENTS
  • Generally, works a set schedule with potential to rotate based on business needs. After hours support as needed, 24/7 on-call to support the operation at all hours.
  • Work a flexible, full-time schedule, to include days, evenings, weekend, and holidays
  • Visit stores to develop an understanding of the store experience and collaborate with field partners
  • Travel as needed, including overnight stays
WORKING CONDITIONS
  • Constant exposure to distribution center conditions, which may include loud noises, variable temperatures, a dusty environment, and strong scents related to cosmetics or fragrance.

About ULTA Salon, Cosmetics & Fragrance, Inc

ULTA Beauty is the beauty retailer in the United States and the premier beauty destination for cosmetics, fragrance, skin, hair care products and salon services. Since opening its first store 25 years ago, ULTA Beauty has grown to become the top national retailer providing All Things Beauty, All in One Place™. The Company offers more than 20,000 products from over 500 well-established and emerging beauty brands across all categories and price points, including ULTA Beauty's own private label. ULTA Beauty also offers a full-service salon in every store featuring hair, skin and brow services. ULTA Beauty is recognized for its commitment to personalized service, fun and inviting stores and its industry-leading Ultamate Rewards loyalty program.

ULTA Salon, Cosmetics & Fragrance, Inc. Careers

Join the vibrant team at ULTA Salon, Cosmetics & Fragrance, Inc., a leader in the beauty industry, where innovation meets diversity and professional growth. As a company renowned for its inclusive culture and commitment to employee development, there has never been a better time to explore job opportunities with us. Work You’ll Do At ULTA, we empower our team to bring beauty to life, providing unparalleled opportunities for career advancement and professional enrichment. Whether you are looking for a position in our retail stores, at our corporate headquarters, or within our distribution network, ULTA offers a dynamic work environment where your skills will be honed and your achievements recognized. Join our team and contribute to an industry-leading company known for its commitment to innovation, leadership, and diversity. ULTA is not just about beauty products; it's about elevating the beauty in everyone. Our team’s diversity is our strength, and we continuously strive to foster an inclusive environment through comprehensive diversity training programs. Internship and Employment Opportunities Start your career journey with an internship at ULTA, where you can gain hands-on experience in a thriving retail environment. Our internships provide a robust foundation in the beauty industry, offering insights into various aspects of business operations, from marketing to supply chain management. For those seeking full-time roles, ULTA is hiring across a range of departments. We look for passionate, creative, and solution-driven team players. Explore open positions that match your skills and interests on our Careers page. Benefits and Culture At ULTA, we believe in rewarding our employees for their hard work and commitment. Our benefits package is designed to support the well-being and financial security of our team members and their families. Benefits include health coverage, retirement plans, employee discounts, and more. Our company culture champions personal and professional growth, encouraging every team member to reach their full potential. Through leadership training and continuous learning opportunities, we prepare our employees to lead and innovate in the beauty industry. Networking and Professional Development Stay connected and advance your career through ULTA’s networking events, where you can meet industry leaders and like-minded professionals. Enhance your resume and interview skills through our career development workshops and receive personalized advice from our experienced hiring managers. Future-Proof Your Career With ULTA, the trajectory of your career is boundless. Embrace the opportunity to grow with a company that is as committed to your professional journey as it is to leadership in the beauty industry. Explore Discover how ULTA is transforming the beauty landscape and leading the way in retail innovation. Read more about our latest projects and the impact they have on our customers and industry. Join Our Team Search for job opportunities that align with your career aspirations. We are excited to see how your vision and expertise can contribute to our ongoing success. Stay Up to Date Keep ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at ULTA Salon, Cosmetics & Fragrance, Inc. Join us and be part of a company where innovation, leadership, and beauty move forward together.
Learn more about ULTA Salon, Cosmetics & Fragrance, Inc
Size
16,500 employees
Market Cap
$23.6 billion
Industry
Retail & Consumer Goods
Net Income
$175.8 million
Founded
1990
5 Year Trend
+12.2%
Revenue
$6.1 billion
NASDAQ
ULTA
* Ladders Estimates

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