About the RoleWe're looking for a relationship-driven Account Executive to join our Customer Success team, focused on managing and expanding our existing customer relationships. You'll work closely with Customer Success Managers (CSMs) to drive renewals, upsell, and cross-sell opportunities by deeply understanding each customer's business, aligning on their goals, and demonstrating how our platform helps them achieve measurable success.
This is not your typical hunter AE role-your focus will be on long-term value, customer partnership, and collaborative growth.
Responsibilities- Own the commercial relationship for a book of existing customers.
- Drive expansion opportunities by identifying upsell and cross-sell needs.
- Lead and manage the renewal process, including pricing discussions and contract negotiations, for those customers going out to RFP/RFI for renewal.
- Partner with Customer Success Managers to align on strategic account plans and customer objectives.
- Understand customer business models, usage trends, and product adoption to inform growth strategies.
- Maintain accurate forecasts and updates in Salesforce or CRM.
- Collaborate cross-functionally with Product, Marketing, and Support teams.
Qualifications- 12+ years of experience in account executive, customer success, or renewal-focused sales roles.
- Proven ability to meet or exceed expansion and renewal targets.
- Excellent communication and stakeholder management skills.
- High emotional intelligence (EQ); skilled at building trust and handling objections diplomatically.
- Strong analytical mindset; ability to leverage customer data and product usage insights.
- Comfortable with contract terms and commercial discussions.
- CRM proficiency (Salesforce, Gainsight, or equivalent).
Preferred Qualifications- Experience in B2B healthcare companies
- Experience working in a CS-led or post-sale sales model.
- Understanding of the healthcare landscape and customer pain points.
What Success Looks Like- 95%+ renewal rate on owned accounts
- Measurable expansion revenue from upsell/cross-sell activity
- Consistently positive feedback from CSM and cross-functional partners
- Deep account mapping and commercial forecasting accuracy
$171,000 - $236,000 a year
As a full-time Sr. Customer Development Executive, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $171,000 to $236,000 The base salary is determined by role and level, and the base salary will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for commission payments.
Annual salary is only one part of an employee's total compensation package at Lyra. We also offer generous benefits that include:
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K with up to 3% matching
- Monthly tech allowance
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration...and more!
We can't wait to meet you.
