Position SummaryOwn the tactical leadership for key customer accounts. In addition to day-to-day tracking performance across key customer accounts, this role additional is responsible for conducting deep-dive predictive analysis, lead collaborative planning data-sharing with clients, and design continuous improvement projects to improve service performance and reduce total cost-to-serve.
Key Responsibilities
- Serve as the primary operational supply chain point of contact for assigned regional or key national customer accounts
- Execute daily and weekly collaborative planning, forecasting, and replenishment (CPFR) processes with clients counterparts to align demand and supply signals
- Coordinate directly with Planning, Logistics, Commercial, and Operations to resolve customer escalations
- Consolidate and analyze customer demand trends to help represent the voice of the customers in the Integrated Business Planning cycles
- Build, maintain, and deploy advanced data analytics and visualization tools to monitor order health, track performance trends, and proactively communicate delays to customers.
- Perform deep-dive root-cause analysis on customer compliance penalties, chargebacks, and deductions
- Establish and enforce robust service level agreements (SLAs) to maintain industry-leading customer satisfaction.
Key Performance Indicators
- OTIF
- Fill Rate
- Forecast Accuracy
- Inventory Turns
- Customer Satisfaction
- Cost to Serve
Qualifications
- Bachelors degree in Supply Chain Management, Logistics, Business Administration, or a related field required. An MBA or Masters degree is highly preferred.
- 3-5+ years of progressive experience in supply chain operations, customer logistics, or order management
Other Requirements
- Travel up to 20%
- Strong computer literacy- SAP, Blue Yonder, and Microsoft Office preferred
- Strong oral and written communication skills
A reasonable estimate of the current range is $83,000 - $139,000 + bonus + benefits. Within the range, individual payis determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation, and sick days, paid parental leave, paid holidays and wellness program.
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