Job Description:
Sr. Customer Analyst - Club
As a Sr. Customer Analyst working as a strategic member of the Accelerator Club Sales Team, you will leverage analytics, customer insights, category expertise, and innovation to identify and deliver incremental growth opportunities. In this exciting role, you will provide comprehensive analysis to identify opportunities
related to promotion, distribution, pricing, merchandising, and competitive dynamics while supporting customer-specific growth strategies. You will develop fact-based recommendations to support volume and financial decisions and help bring innovation and growth opportunities to life for Costco, BJ's, Sam's Club and Smart &Final.
HERE'S A TASTE OF WHAT YOU'LL BE DOING
Reporting to the Director, Account Sales - Costco/BJs, the Sr. Customer Analyst serves on the Club Team for the Accelerator business-the division supporting KIND, Tru Fru, Nature's Bakery, and the newly acquired Kellanova brands. Business Analytics & Insights Providing fact-based insights will be key to your success. You will serve as a primary
analytical resource for the business, evaluating syndicated data, customer data, shopper insights, and internal business performance metrics to identify opportunities and risks.
You will:
• Analyze category, customer, brand, and competitive performance to identify opportunities in distribution, pricing, promotion, assortment, and
merchandising.
• Access, analyze, and interpret business indicators including shipments,
consumption, share, and customer performance.
• Forecasting, promotional planning, trade investment management, and
identification of risks and opportunities to deliver financial objectives.
• Leverage syndicated and customer-specific data sources to track performance, identify marketplace trends and support growth initiatives.
• Omni-channel and digital commerce opportunities, including online
assortment, fulfillment, and member acquisition/growth initiatives.
Commercial Growth & Innovation
Serving as the critical link between Strategic Demand Leadership and Sales teams, you will help identify, develop, and commercialize customer growth opportunities.
You will:
• Partner directly with Category, Marketing, Innovation, and Sales teams to support the development and commercialization of new items, exclusive packs, seasonal programs, and customer-specific solutions.
• Support regional rotational and national program strategies for Costco, BJ's, Sam's Club and Smart & Final.
• Develop compelling sell-in materials, recommendations, pricing strategies, launch timing, reserve guidance, competitive assessments, and customer presentations.
• Present innovation updates, commercialization plans, and business
recommendations to Sales and SDL teams.
• Partner with leadership to identify incremental growth opportunities
and develop customer-ready growth plans.
Customer & Sales Enablement
You will strengthen partnerships with customers by delivering actionable insights and business recommendations that drive mutual growth.
You will:
• Support Account Managers, Sales Directors, and customer teams through analytics, presentations, and business reviews.
• Develop selling stories and recommendations that effectively communicate category, customer, and brand opportunities.
• Support Joint Business Planning activities and customer meetings through preparation of business updates, insights, and recommendations.
• Coordinate customer-facing materials, samples, & project communications to support customer engagement & business growth.
Cross-Functional Collaboration
• Collaborate with Brand Marketing, Shopper Insights, Category Leadership, Strategic Growth Management, Sales Finance, Supply Chain, Demand Planning, Customer Service and Sales Planning to drive business results.
• Ensure alignment across functions on priorities, opportunities and execution plans.
YOUR RECIPE FOR SUCCESS
Required:
• High School Degree/GED and experience in an analytical role
• Proficiency in Microsoft Office applications with advanced expertise in Excel and experience building PowerPoint presentations
• Ability to manage multiple and sometimes conflicting priorities, extended work schedules and specific time constraints
• Demonstrated ability to learn new systems quickly
Preferred:
• Bachelor's degree
• Previous experience communicating complex and/or detailed information to multiple individuals/audiences with differing knowledge levels, both verbally and in writing
• Advanced technical ability in Access, Nielsen, IRI Excel and Point of Sale (POS) data
• Understanding of promotional methodology and management
The base pay range for this position at commencement of employment is between the below range, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, if eligible, including variable pay & general allowances (depending on the position and employee's work schedule). Subject to the terms and conditions of the applicable policies and plans then in effect, and depending on the position offered and the employee's work schedule (i.e., part-time schedule), eligible employees are automatically enrolled in a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents, and may be eligible to take up to 18 weeks of paid parental leave. Employees will also receive the following paid-time off (which may be prorated based on start date and the employee's work schedule): 120 hours of vacation per year, paid sick time for eligible Associates of 100% pay continuation for a maximum of 40 hours per calendar year, and 12 paid holidays throughout the calendar year that include both fixed and flexible holidays.
USD 86,720.00 - USD 119,240.00
