Our Great Neck, NY office has an exciting opportunity for a
Sr Client Service Associate! This role serves as the liaison between the client and the Financial Advisor (FA) as part of our High-Net-Worth team. You will work with all aspects of the client experience by helping to deliver excellent service to clients and support, including financial paperwork and financial account review preparation. The ideal candidate thrives in a team-oriented environment and is motivated by helping others.
This is an
on-site position working in our office Monday through Friday.
In the spirit of pay transparency, we are excited to share the base salary range for this position is
$80,000.00 to $90,000.00. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.
Primary Job Functions New Client Onboarding
- Ensures accurate completion of prospect/new client paperwork/set up
- Follow up on funds transfer from surrendering company
- Maintains CRM-Salesforce database
- Research and follow up on any issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors
- Record incoming assets to the appropriate blotting tool
Client Relationship Management
- Dialogues with client to understand their personal history and current financial needs
- Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
- Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
- May work with client's tax or legal counsel on client concerns
Client Review Prep and Follow Up
- Gather client data and may prepare the materials for client meetings and reviews
- Conducts tax research (1099s)
- Completes any follow-up needs for clients
Industry/Company Knowledge
- Demonstrates knowledge and can accurately execute against WEG's Suitability Guidelines, operational processes, and sales model
- Understands financial terminology and products
- Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
- Attends Client Services and company educational events
Team and Corporate Support
- Assists Advisor Team Operations to streamline processes
- Completes operational projects to support enhancements and changes
- Communicates process and sales updates to team
Education/Qualifications - Bachelor's Degree (or equivalent experience) in business; finance, economics or related
- 3+ years Financial Services experience preferred
- Minimum of 1 year as Client Service Associate
- Superior verbal and written communication skills
- Proficient with Microsoft Office Suite; strong proficiency with Excel
- Familiarity with Salesforce and Support Org functionality
WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as the Career level is $51,450.00 to $84,000.00. However, the base salary range bolded above is what we expect to pay as a starting range for this position.
Comprehensive Benefits OfferingsOur benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:
- Training and professional development
- Medical, dental and vision coverage (Available to full-time employees and their families)
- Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
- Life and AD&D insurance - employer paid and voluntary options
- Short-term and long-term disability, workers compensation - employer paid
- 401k with match and profit sharing
- Wellness programs and resources
- Voluntary benefits, including pet insurance
- 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
- 12 paid holidays each year (10 pre-determined and 2 floating days)
- Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
- Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700Information provided on this application will be kept confidential and only be shared with those involved in the selection process.OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.
