12+ years of consulting, strategy, or client-facing business experience
5+ years in client management, business development, or relationship leadership roles
Proven history of managing large, complex, multi-year client engagements
Demonstrated success in revenue generation and client growth (annual target is $5-10 million)
Experience managing teams and cross-functional project delivery
Deep experience in retail, supply chain, manufacturing, or related business functions
Responsibilities
Identify opportunities to deepen expertise and close larger deals
Lead revenue generation and the entire pursuit process to win new business
Own and deliver an annual revenue target of $5 -10+ million across assigned clients
Leverage an extensive external professional network to build senior executive relationships
Build key client plans inclusive of renewal and upsell discussions
Own and deepen executive relationships with sponsor-level stakeholders and C-suite contacts
Monitor client health, risk, and long-term growth opportunities
Benefits
Remote work flexibility
Full-time permanent position
Opportunity to work with senior executives
Engagement in high-level strategic initiatives
Potential for significant revenue impact and client growth
Full Job Description
Overview
Location: Remote
Job Type: Full Time/Permanent
Work Authorization: No Sponsorship or 3rd parties
The A.C.Coy Company has an immediate need for a Sr Client Partner for a full time role. This is a high level/strategic role that will be responsible for building and maintaining client relationships through delivery leadership. This role requires deep executive relationships!
Responsibilities
Business Development and Revenue Generation:
Identifies opportunities to deepen expertise to close larger deals; pursues strategic clients, qualifies leads, and collaborates on pursuit relationships
Leads revenue generation and the entire pursuit process to win new business
Owns and delivers an annual revenue target of $5 -10+ million across assigned clients, combining new business, renewals, and client expansion
Leverages an extensive external professional network to build senior executive relationships with qualified prospects and originate new business
Identifies sources of opportunities within existing or new clients; translates delivery feedback into prioritized opportunities and proposals for client expansion
Build key client plans inclusive of renewal and upsell discussions; negotiate terms as required
Approve client plans, major SOWs, and pricing proposals
Client Delivery/Leadership/Management:
Own and deepen executive relationships with sponsor-level stakeholders and C-suite contacts, including the client's primary project sponsor and executive leadership; protect and expand strategic value across the client portfolio
Serves as the client's primary relationship representative, advisor, and strategic partner
Set and drive client vision and strategic priorities; connect delivery to strategy and identify growth opportunities
Maintains comprehensive knowledge of the client's industry, regulatory environment, competitive landscape, and organizational needs, motivations, and future initiatives
Monitor client health, risk, and long-term growth opportunities; proactively identify market shifts and competitive threats
Adheres to governance and oversight design in accordance with KAP, client reviews, P&L reviews, etc.
Ensure alignment between client strategic objectives, delivery outcomes, and project delivery quality; manage escalations and resolve conflicts promptly
Provides thought leadership on QA compliance and problem-solving, and executes QA reviews across clients and engagements, driving compliance in areas of expertise
Initiates follow-up on client satisfaction findings to continuously improve services and relationships
Demonstrates good judgment and protects company assets during negotiations; effectively manages complex matters with clients regarding budget, scope, risk, resources, feedback, issues, and relationship dynamics
Core Competencies:
Strategic Thinking: Ability to understand complex business problems, develop integrated solutions, and connect capabilities to client strategic objectives; deep industry and market expertise, with the ability to develop client strategies, execute against plans, and anticipate industry trends and competitive shifts
Executive Presence: Command respect through professional demeanor, communication style, and demonstrated expertise; ability to operate effectively at C-suite level
Relationship Management & Client Advocacy: Exceptional ability to build trust, cultivate long-term relationships, position the company as a strategic partner, and serve as a trusted advisor; strong internal champion for client interests; ability to secure internal resources and executive attention
Commercial & Business Acumen: Strong business development orientation; ability to identify, scope, and close high-value opportunities; skilled negotiator; comfortable with sales, pricing discussions, contract terms, and commercial negotiations; demonstrates strong working knowledge of client and engagement profitability components and manages profitability as needed
Delivery Leadership: Ability to direct complex engagements, coordinate cross-functional teams and SMEs, ensure delivery excellence, and manage tougher delivery situations and conditions
Communication & Presentation: Excellent oral and written communication; ability to present to senior audiences, simplify complex concepts, and articulate recommendations effectively
Emotional Intelligence: Strong self-awareness and ability to navigate complex organizational dynamics and stakeholder relationships; ability to manage time conflict and conduct difficult conversations
Leadership & Developing Others: Ability to inspire, develop, and mentor senior-level consultants and other leaders; builds high-performing teams; demonstrates commitment to culture and inclusion
Qualifications
Required:
12+ years of consulting, strategy, or client-facing business experience
5+ years in client management, business development, or relationship leadership roles
Proven history of managing large, complex, multi-year client engagements
Demonstrated success in revenue generation and client growth (annual target is $5-10 million)
Experience managing teams and cross-functional project delivery
Deep experience in retail, supply chain, manufacturing, or related business functions
