Job Description
The Kahuna Competency & Skills Management Administrator is responsible for the administration, optimization, governance, and continuous improvement of the organization's competency and skills management platform. This role serves as the subject matter expert for competency frameworks, skills libraries, qualifications, certifications, and manager and verifier workflows while ensuring system integrity, data accuracy, and a consistent user experience.
The Kahuna Competency & Skills Management Administrator partners with Learning & Development, Human Resources, Information Technology, Operations, and business units to translate workforce capability needs into scalable system solutions. The role balances platform administration with competency and skills content ownership and contributes to governance, implementation activities, vendor management, and process improvement.
The successful candidate will be passionate about workforce development; establish high standards of performance for themselves and others; demonstrate professionalism in written, verbal, and interpersonal communications; possess strong analytical and problem-solving skills; and remain current on emerging skills technologies, artificial intelligence (AI), automation, and industry practices that strengthen workforce capability and operational effectiveness.
Detailed Description:
• Serve as the primary subject matter expert (SME) for the organization's competency and skills management platform and related processes.
• Administer and maintain competency frameworks, competency profiles, skills libraries, proficiency structures, qualifications, and certification records.
• Partner with stakeholders to create, organize, review, and maintain competency and skills content aligned with business requirements.
• Configure and maintain manager, assessor, and verifier workflows, permissions, notifications, and related platform functionality.
• Maintain governance standards, naming conventions, ownership rules, and lifecycle processes for competency and skills content.
• Generate routine competency, skills, qualification, and certification reports to support operational decisions and compliance monitoring.
• Monitor data quality and resolve discrepancies involving employee profiles, competency assignments, assessments, qualifications, certifications, and verification records.
• Coordinate testing, validation, and user acceptance testing (UAT) for platform updates, releases, configurations, and enhancements.
• Troubleshoot platform issues and coordinate resolution with internal teams and vendors.
• Manage vendor support cases, enhancement requests, and platform improvement opportunities.
• Create and maintain administrator guides, process documentation, job aids, governance materials, and configuration records.
• Provide platform training and ongoing support to administrators, managers, verifiers, and business stakeholders.
• Lead platform-specific implementation activities, coordinate stakeholders, and own testing and deployment activities within assigned projects.
• Recommend improvements that strengthen data integrity, user experience, workflow efficiency, and platform adoption.
• Assist in evaluating AI-enabled skills technologies, automation opportunities, and emerging workforce capability solutions.
Job Requirements:
• Oversee the administration, maintenance, and optimization of enterprise competency and skills management technology.
• Manage competency frameworks, skills libraries, qualifications, certifications, and verification workflows in support of business requirements.
• Balance day-to-day platform administration with ongoing creation and maintenance of competency and skills content.
• Ensure timely execution of platform updates, testing activities, and enhancement deployments.
• Create and maintain governance standards, operating procedures, configuration documentation, and user resources.
• Generate operational reports and monitor data accuracy, completion status, expirations, and record integrity.
• Support qualification, certification, compliance, and audit-readiness requirements through accurate system administration.
• Coordinate and lead platform-specific implementation activities, stakeholder engagement, testing, and UAT.
• Provide training and support to administrators, managers, verifiers, and business users.
• Act as a liaison between technical teams, vendors, and non-technical stakeholders.
• Participate in vendor roadmap discussions, product feedback sessions, and customer communities.
• Help develop and maintain competency and skills governance standards and business processes.
• Stay current on skills technology, AI-enabled talent capabilities, automation, analytics, and competency management practices.
• Uphold data privacy, security, and compliance standards within the platform.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office applications and reporting tools.
Minimum Qualifications:
• Bachelor's degree in Human Resources, Learning & Development, Business Administration, Organizational Development, or related field.
• 3+ years of experience administering enterprise learning, talent, competency, skills, or digital adoption technologies.
• 1+ years of experience developing reports, interpreting data, and maintaining system data integrity.
• Experience supporting end users and partnering with business stakeholders.
• Experience developing documentation, procedures, job aids, or administrator training materials.
• Proficiency in Microsoft Office applications and reporting tools.
Preferred Qualifications:
• Experience administering Kahuna or another enterprise competency, skills, qualification, or workforce capability management platform.
• Experience developing or maintaining competency frameworks, skills libraries, proficiency models, qualifications, or certification structures.
• Experience supporting manager, assessor, or verifier workflows.
• Experience supporting qualifications, certification, compliance, or audit processes.
• Experience supporting platform implementations, upgrades, testing, or technology projects.
• Familiarity with workforce capability reporting, dashboard development, and business data interpretation.
• Experience working with AI-enabled skills technologies, automation capabilities, or emerging talent platforms.
• Experience collaborating with vendors and managing support relationships.
• Experience supporting governance, data quality, and process improvement initiatives.
Additional Details:
Work is primarily in a climate controlled / office environment with minimal safety / health hazard potential. The employee is regularly required to sit, stand, or walk with occasional lifting (overhead, waist level) from floor, bending and frequent near vision use for reading and use of computer, telephone, and other office equipment. May include travel to other Company offices and employee will be expected to properly use designated personal protective equipment (PPE) as required.
