Supports the adoption, governance, and enablement of enterprise cloud services through the administration and enhancement of cloud onboarding, governance, and workflow solutions. Utilizes expertise in cloud technologies, ServiceNow, workflow automation, system integrations, and IT service management processes to improve operational efficiency, streamline cloud adoption, and ensure alignment with enterprise policies, standards, and security requirements. Works independently to analyze technical and operational challenges, evaluate risks, develop scalable solutions, and recommend process improvements while partnering with cloud engineering, architecture, cybersecurity, risk, and application teams to deliver secure, compliant, and reliable cloud services across AWS and Azure environments. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Designs, develops, tests, and maintains software components and services that address defined business and user requirements within an assigned technical domain. 2. Implements well-scoped features and enhancements using established coding standards, architectural patterns, and development best practices. 3. Contributes to the reliability, scalability, and performance of applications by writing high-quality, maintainable code and participating in peer code reviews. 4. Collaborates with cross-functional technical teams to execute planned technical initiatives and deliver solutions on schedule. 5. Troubleshoots, debugs, and resolves software defects and production issues within area of responsibility, applying root-cause analysis as needed. 6. Participates in the full software development lifecycle, including requirements refinement, design discussions, development, testing, deployment, and support. 7. Applies secure coding practices, testing strategies, and documentation standards to ensure software quality and compliance with team guidelines. 8. Leverages existing frameworks, tools, and technologies to build and enhance applications across relevant technology domains. Qualifications Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor’s degree and 3 years of experience or equivalent education and software engineering training or work-related experience. 2. In-depth knowledge of information systems with the ability to identify, apply, and implement IT best practices. 3. Understanding of key business processes and competitive strategies related to the IT function. Preferred Qualifications ·        Experience supporting enterprise cloud governance, enablement, onboarding, or cloud operations functions. ·        3+ years of experience developing and administering ServiceNow solutions, workflows, and integrations supporting technology operations and cloud services. ·        Proficiency in ServiceNow development, including JavaScript, Flow Designer, Business Rules, Client Scripts, Script Includes, and platform automation capabilities. ·        Experience supporting ServiceNow modules such as Request Management, Service Catalog, CMDB, Knowledge Management, Change Management, and workflow automation. ·        Experience with REST/SOAP APIs, Integration Hub, system integrations, and automation of cloud onboarding and governance processes. ·        Familiarity with cloud platforms such as AWS and Azure, including cloud services, account provisioning, operational processes, and governance requirements. ·        Experience working in Agile and DevOps environments and supporting cross-functional technology initiatives. ·        Strong analytical, problem-solving, and process improvement skills with the ability to assess risks, dependencies, and operational impacts. ·        Effective communication and stakeholder management skills with experience collaborating across cloud engineering, architecture, cybersecurity, risk, and application teams. - Certified Application Developer (CAD) certification. ·        ServiceNow Certified System Administrator (CSA) certification preferred; additional ServiceNow or cloud certifications (AWS, Azure, ITIL) are a plus. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.